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Seller Profile: Systor Systems

Systor Systems

Produplicator prides itself as one of today's leading manufacturers and retailers of duplication equipment in the industry. Established in 1997, our company first began with sales of portable storage devices, such as external optical disc burners and hard drives. As our product line became more focused, our business developed expertise in duplication equipment and all things related to creating and publishing media. Produplicator still concentrates on all things related to CD DVD production first and foremost, from standalone duplicators to automated publishers and professional quality printers. Understanding that prosumers (producers and consumers) demand versatility and innovation in publishing equipment, Produplicator has widely expanded its business to include devices that mass produce other forms of media, such as flash memory cards and drives, Blu-Ray discs, and LightScribe discs as well. We stay committed to provide high quality and reliability in our products with experienced customer service and qualified technical support to all prosumers involved in all types of media production.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back to the customer at customer's own expense. An RMA number is valid 14days from issued date and 100% complete with ALL original box(es) and packaging materials, have original UPS codes on the manufacturer's box(es), manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
All returns for refunds/exchanges must be made within 14 business days from the invoice date
DEFECTIVE returns can be returned directly to Produplicator.com within 14 business days from the invoice date, at Produplicator.com's discretion for: credit, replacement, exchange or repair. All NON-DEFECTIVE returns are subject to a 30% Penalty. Any returns (Defective, Non-defective returns) not returned in "like new condition" including missing the original box, packaging material, contents accessories or manuals are subject to a 30% restocking fee. After 14 business days, all manufacturers' warranties apply.
All sales are final for CD, DVD Blank Media
The Customer pays shipping for all returns to Produplicator.com. Produplicator.com recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection since Produplicator.com will not be responsible for any damages to the returning shipments.
If merchandise arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure it is noted on the carrier's delivery record in order for Produplicator.com to file a claim. Save the merchandise AND the original box and packing it arrived in, notify Produplicator.com immediately to arrange for a carrier inspection. If you do not notify Produplicator.com of all damaged goods within the first 3 days of arrival, our normal return policy will override any claim of damage, and will fall under all current manufacturer restrictions.
Expected turn-around-time for all exchanges is 30 days. Although Produplicator.com will strive to process claims within 4-5 business days, shortage of inventory, overload or other special circumstances might delay the process.
For replacements, Produplicator.com ships back to the Customer via UPS Ground in the continental US. In non-continental US, customer pays for shipping both ways.
All claims for shortage, manufacturer's defects, or shipment error must be made within the first 3 days of arrival.
RMA number must be visible on all return shipments or may be refused and returned back to you. A copy of the invoice must be included in returning package.
Shipping charges are non-refundable.
For credits or refunds on returns, the latest prices less shipping/handling charges will apply.
Physical damage will void all warranty
Under no condition will Produplicator.com.com cross-ship any item.
Produplicator.com reserves the right to swap with the equivalent product for all replacements and exchanges in the event Produplicator.com is in unable situation to supply with the same products.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

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Seller Profile: Systor Systems