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Seller Profile: Yuanxi Digital Store

Yuanxi Digital Store

We focus on a brand supplier of charging technology and computer storage, providing high-quality 3C digital products, an excellent provider of smart portable energy products, and a store focusing on the design, development, production and sales of smart terminal storage electrical products

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy

Yuanxi Digital Store Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Yuanxi Digital Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Yuanxi Digital Store
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Yuanxi Digital Store will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Yuanxi Digital Store.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Yuanxi Digital Store will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Yuanxi Digital Store does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Yuanxi Digital Store will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


4 out of 5 eggs Based on 19 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
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4 out of 5 eggs Very Good Merchandise

- Would recommend this seller to buyers. - Product was delivered ahead of scheduled delivery time. - Would purchase again from this seller.

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  • Ronald W.

4 out of 5 eggs All Good

Product arrived on time and in good shape. Coming from China is quite a distance, but it made it here. The video card works great and I have had no issues with it. I would order again in a heartbeat!

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  • Anonymous

4 out of 5 eggs Avoid this Seller! Item not received and poor customer support

Only received 1 of 2 items ordered and no response after contacting the seller. I then had to get newegg involved to resolve, which is still ongoing. Save yourself the headache and find another place to purchase.

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  • Anonymous

4 out of 5 eggs Scammed

Item didnt arrive and arrived too late for me to contact customer support

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  • Anonymous

4 out of 5 eggs AWFUL

I ordered 4 GPU's for Christmas for my kids desktop computers. The package arrived before Christmas, and it was the GPU I ordered, but they only sent me 1 GPU instead of the 4 they charged me for. I have submitted 2 complaints so far describing what happened and YuanXi has not replied at all. Zero stars for ruining Christmas for my kids. I guess I will dispute the charge and get my money back.

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  • Elias Casanova

4 out of 5 eggs Contacted to cancel order and they ignored me for half a week then shipped and charged restocking fee

As stated above, Contacted to cancel order and they ignored me for half a week then shipped and charged restocking fee. Now I have to pay 10% off the GPU price AND the shipping label @ another 10% of the price. I LOST 20%!!!

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  • Lionel W.

4 out of 5 eggs Satisfied

No surprises so far. So all is good, and am happy with this video card.

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  • Douglas W.

4 out of 5 eggs bad

this is the worst place to buy from they never give a refund and they fail to call u back

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  • Donald T.

4 out of 5 eggs It's all good

Fast, courteous service. Item was as advertised. Many thanks!

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  • James L.

4 out of 5 eggs Another great buy.

Thanks for the good service.

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Seller Profile: Yuanxi Digital Store