Sams Online Traders Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Sams Online Traders
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Sams Online Traders
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Sams Online Traders will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Sams Online Traders.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Sams Online Traders will refund back to your method of payment.

Restocking Fees and Return Shipping Labels:
Sams Online Traders can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.
Additional Seller Return Policy
Refund & Return Policy
At Sams Online Traders, we want our customers to be fully satisfied with their purchase. Please review the following policy regarding returns, refunds, and exchanges.

Eligibility for Returns
Standard products will be returned within 30 days from the invoice date with a valid Return Merchandise Authorization (RMA) number.
Products must be in original condition and include all packaging, accessories, and documentation.
Custom-built, special-order, or clearance items are non-refundable.
How to Request a Return
To initiate a return, contact our Customer Service team to obtain an RMA number.
Returns without an RMA number will not be accepted.
The RMA number must be clearly marked on the outside of the return package.
Restocking Fee
Returns may be subject to a restocking fee up to 25%, as determined by the manufacturer.
Refunds
Refunds are processed once the returned product is received and inspected.
Refunds will be issued to the original payment method within 7–10 business days after approval.
Shipping costs are non-refundable unless the return is due to an error on the part of Sams Online Traders.
Defective or Damaged Items
Most products sold by Sams Online Traders are covered by a manufacturer’s warranty provided directly by the original equipment manufacturer (OEM). To process a defective product under warranty, the OEM may require customers to contact them directly for repair or replacement and, in some cases, obtain a case number before a warranty claim or return can be completed.
Replacement products are generally not shipped until the original item has been returned in accordance with this Return Policy, inspected, and approved by Sams Online Traders. Once the product is confirmed to be defective, Sams Online Traders will either ship a replacement or issue a credit, depending on the customer’s request.
Return Label
The cost and arrangement of the return shipping label are the responsibility of the customer.
Customers are strongly encouraged to use a trackable shipping service (such as FedEx or UPS) when returning products to us.
Warranty Claims

Products covered by manufacturer warranties must be handled directly with the manufacturer unless otherwise specified.
Sams Online Traders may assist in facilitating warranty claims where applicable.
Lost or Damaged Shipments
Customers must notify Sams Online Traders within 14 days of the invoice date for lost or stolen packages.
Damaged shipments must be refused.
Non-Returnable Items
Software, digital licenses, downloadable products, opened consumables, and items marked “non-refundable” are not eligible for return or refund.

Trading Card Standard Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.