What should I do if the device goes offline?
If the device goes offline, please check the following:
1. Ensure the battery has sufficient power
2. Confirm your 2.4GHz WiFi network is working properly
3. Move the device closer to your router
4. Restart the device and reconnect through the app
Why cant I connect it to WiFi?
Please ensure:
Only 2.4GHz WiFi is supported
Enter the correct WiFi password
Keep the device within WiFi range, and keep the device in charged
Turn off VPN if enabled
Why my SD card doesnt record anything?
1.Ensure your network is stable connected.
2.Insert the SD card into the device before connecting to your phone.
3.If the card is already inserted but still not working, reset the device and reconnect.
4.Try formatting the SD card.
What video format does the device record?
The device records videos in MEPG format, which is widely compatible with:
Windows Mac iPhone Android
Videos can be easily viewed, downloaded, and shared.
Can I adjust the screen brightness?
Yes. The display brightness is adjustable to suit different environments.
Comfortable for restroom use
Clear visibility during daytime
Reduced/close brightness at night
You can also turn off the display when needed.
What should I do if the device goes offline?
Why cant I connect it to WiFi?
Why my SD card doesnt record anything?
What video format does the device record?
Can I adjust the screen brightness?