More questions from our customer, if you meet the same issue, please follow the below steps. Any problems, let us know.
Q1: THE
PRESSURE IS LOW A1: regarding the pressure, as it can be influenced by various factors, including: (1) The roast level of the coffee beans and the grind size. We recommend using medium to dark roast coffee beans, ground to a slightly coarser texture than flour. This helps ensure proper extraction. (2) The amount of coffee grounds used.
We suggest the following measurements: Single
shot: 9-10g (1 flat spoon) of coffee grounds.
Double shot: 17-18g (2 flat spoons) of coffee grounds. (3) The tamping pressure. We suggest apply a pressure of around 13 kilograms of force. After tamping, the surface of the coffee should be approximately 1-2mm below the filter rim.
Q2: WATER OR STEAM DO NOT COME OUT A2: Espresso machines may encounter issues with water or steam not coming out due to air blockage, please follow the instructions below to operate the machine: (1) Click the on/off button to switch on the machine. (2) Click the coffee button and let the water flow out of the brewing head for a while, after that, click the coffee button again. This step will help to expel air from the coffee line and will help to clean the brewing head. (3) Please rotate the Steam Dial to the MAX position and wait until the air is released and water starts to flow. Allow the water to flow for about 20 seconds, then turn off the Steam Dial. This step will help to discharge air and un