Q&A

What 's the noise reduction technology of K23 wireless earbuds?

Our k23 tws is ENC ( Environmental Noise Reduction, NOT ANC (NOT Activate Noise Cancellation). ENC technology with 4-mics help enhance call clarity.

How to reset the earbuds?

1. Empty the bluetooth list of mobile phone, and then turn off the bluetooth of mobile. If you have more than one mobile, when you want connect the earbuds to new device, also need do this step.Put earbuds into the charging case.

2. Take out one earbud from charging case. Quick Triple click the button on the earbud, you will hear a long beep sound, then power off voice prompt, so the previous pairing memory is cleared. Take out another earbud, repeat above steps to reset.

3. Put both earbuds into the charging case. After about 10 seconds,take out both earbuds at the same time.

Look at the led indicator of both earbuds, wait for a while , if the led indicator of one flash white slowly, and another goes off, that means both earbuds pair with other successfully.

4.Turn on the bluetooth of mobile phone, search K23 to connect.

Friendly Reminder : Please Charge the charging case at least one time every week. If the charging case over-release power, when we plug the charging cable, we find the led display won't show immediately. Please keep waiting 15 minutes , the led display will show later.

After using a period of time, the earbuds don't charge or even can't turn on because of oxidized magnet connector, you can handle this problem by using alcohol rag to clean the magnet connector on earbuds and charging case.