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USB-Y Trainer Cable Y-Splitter with USB-C/A for PC Office Headset | Compatible with Yealink USB-C UH BH Headset Splitter Cord Connector for Call Center Supervising Training Computer
- Item #: 9SIVVH3M974823
- Mfr. Part #: 724460402722
- Training Cable for Diverse Scenarios: The 1.8 m Y-cable connects seamlessly to PCs via USB-C/A ports, integrating 2 Yealink headsets through USB-C in a plug-and-play mannerno additional software needed.
- Collaborative Audio Split: Agents and supervisors can join the same call simultaneously, enabling smooth real-time training and collaboration. Both headsets A and B support independent call control, audio adjustment, and volume management.
- Excellent Monitoring & Coaching: Supervisors can listen in on agent-customer conversations silently, without interrupting the call. It can also delivers the supervisor's voice exclusively to the agent, providing real-time guidance without affecting the customerempowering agents to address issues promptly and handle complex interactions more effectively.
- Rapid Call Takeover: When immediate intervention is needed, supervisors can take over a call with a single action and communicate directly with the customer. Agents can continue listening to learn, ensuring seamless escalation and efficient resolution in critical situations.
- Versatile & Easy to Use: Activate "monitoring and intervention mode" simply by plugging in the headset. Press the control button once to enter "coaching mode" (only the agent hears the supervisor); Press and hold for 2 seconds to switch to "takeover mode", where the supervisor assumes the call while the agent listens for training purposes.
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USB-Y Trainer cable
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Warranty
- Please contact the Seller directly for warranty information. Warranty information may also be found on the Manufacturer's website.
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Return Policies
- Return for refund within: 30 days
- Return for replacement within: 60 days
- This item is covered by Music Street Return Policy
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