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Seller Profile: 5Stars


Thank you very much for ordering in our store!
Our Company is located in Shenzhen,China.
We focus on the production and sale of electronic products.
Just contact us if you have any doubts or requests!

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

5Stars Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from 5Stars
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by 5Stars
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, 5Stars will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by 5Stars.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. 5Stars will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


3 out of 5 eggs Based on 45 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Lee N.

4 out of 5 eggs Wrong plug

I bought a new TV with a digital output for sound, but I have an analog amplifier, so I bought this unit as a converter. The unit arrived with a Chinese wall plug not a US plug. It said it used 5V DC do I plugged it in to a USB converter I had. Everything else fit the expected connections, but it doesn't work. Don't buy for use in the USA.

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  • Anonymous

4 out of 5 eggs Seller doesn't accurately describe items and doesn't understand the problem with the item that was returned.

I would only recommend this seller for things that are very simple and can't be confused with other items. If they are at all ambiguous about the description or it doesn't match up with the pictures, stay clear.

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  • Clarke S.

4 out of 5 eggs They are good quality

I got my cables quickly and was quite happy

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  • Karen B.

4 out of 5 eggs Item was wrong size

The measurements were wrong size. So it was a waste of money

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  • John C.

4 out of 5 eggs Sucks - I want my money back

I ordered a BLUE mouse After waiting MONTHS I got a RED mouse How do I return it? How do I get my money back? Grade: F-

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  • William C.

4 out of 5 eggs Received OK, but shipping very slow

Took a month to receive this cable. Otherwise, cable was as described.

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  • Roger H.

4 out of 5 eggs

It’s been a month and still haven’t received a small part. Would never order from them again. They blame the viru

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  • Anonymous

4 out of 5 eggs I never received my order

I never received my order.

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  • jan t.

4 out of 5 eggs It's been over a month and item hasn't arrived

I contacted seller where the item was 2 weeks after order. Seller wrote back right away, citing delay due to covid. That's understandable, but I should have been informed at the onset. Also, tracking number link only says that "item shipped" but not details. Now it's over a month, no update and no functioning tracking number either. Will not purchase from Newegg again, savings not worth the hassle.

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4 out of 5 eggs

No was entered as default as I have not received the item: You may want to wait until the item is received before sending out a survey questioning comments on seller and/or on item delivery and quality.

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Seller Profile: 5Stars