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MotionGrey
MotionGrey is a pioneering company at the forefront of ergonomic office furniture and accessories. With a deep commitment to creating innovative and functional workspace solutions, we strive to enhance productivity, health, and well-being for individuals in their professional environments.
Our Vision
At MotionGrey, our vision is to revolutionize the way people work by providing ergonomic products that blend style, comfort, and functionality seamlessly. We believe that a well-designed workspace has the power to elevate performance, foster creativity, and promote a healthy work-life balance. By incorporating cutting-edge technology and ergonomic principles, we aim to inspire individuals to reach their full potential while maintaining optimal health and wellness.
Quality and Innovation
We are passionate about delivering exceptional quality and unparalleled innovation in all our products. Our team of experienced designers and engineers meticulously craft each item, paying close attention to every detail, from materials selection to production techniques. We use the latest advancements in ergonomic research and technology to create products that offer superior comfort, adjustability, and durability.
Ergonomic Excellence
At MotionGrey, we understand the importance of ergonomics in supporting overall well-being and productivity. Our ergonomic office chairs, standing desks, monitor arms, and accessories are meticulously designed to promote proper posture, reduce strain on the body, and provide customized comfort. We prioritize user-centered design, ensuring that our products adapt to the unique needs of each individual, regardless of their body type or work style.
Customer Satisfaction
Customer satisfaction is at the core of our business philosophy. We are dedicated to providing an exceptional experience for every customer, from the moment they explore our products to the post-purchase support we offer. Our knowledgeable and friendly customer service team is always ready to assist and address any inquiries or concerns promptly.
Sustainability
We believe in responsible and sustainable practices to protect our planet. MotionGrey is committed to minimizing our environmental impact by using eco-friendly materials, reducing waste, and optimizing our manufacturing processes. We strive to create products that are built to last, reducing the need for frequent replacements and minimizing waste generation.
Join the MotionGrey Movement
Whether you're an entrepreneur, a remote worker, or an organization aiming to enhance your workspace, we invite you to join the MotionGrey movement. Experience the transformational power of ergonomic design, embrace a healthier work environment, and unlock your true potential. Discover our extensive range of ergonomic solutions and let us help you create an inspiring and productive workspace that elevates your work experience.
Return Policy
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 60 days
- Restocking Fee: 0.00%
RMA Policy
MotionGrey Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from MotionGrey
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg
Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by MotionGrey
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, MotionGrey will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by MotionGrey.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. MotionGrey will refund back to your method of payment.
Restocking Fees and Return Shipping Labels:
MotionGrey can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.
RMA instructions
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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