-
- Home >
- Seller Profile: PCOnline US
PCOnline US
PCOnline US, a manufacturer-authorized reseller, sells desktops, laptops, and tablets with upgrades and customizations. If the computer is listed as upgraded, the sealed manufacturer box will be opened to install the upgrades to achieve the specifications/configurations as advertised, and the computers go through rigorous testing and inspection before shipping. Please be advised that we do not accept any PO Box addresses.
Return Policy
We reserve the right to refuse, inspect, and test all returns. Items returned as damaged, defective, or "dead on arrival" item(s) are subject to warranty claims. Items that are returned to PCOnline US due to buyer remorse or Bought By mistake are subject to a 15% restocking fee Plus Shipping charges initially paid by PCOnline US. Additional charges may apply if the returned item(s) meet these conditions: the customer in any way misrepresents the condition of the item(s), the item(s) are damaged due to customer misuse or tampering, missing parts, the item(s) is determined to be in an unsellable condition due to a customer's actions.
Please refer to our Return Policy for return & refund details (under Customer Service section on Newegg)
FYI: Newegg's official return policy (https://www.newegg.com/promotions/nepro/20-2902/index.html?cm_sp=cs_menu-_-return%20policy)
Return Policy
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 60 days
- Restocking Fee: 0.00%
RMA Policy
PCOnline US Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from PCOnline US
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg
Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by PCOnline US
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, PCOnline US will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by PCOnline US.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. PCOnline US will refund back to your method of payment.
Restocking Fees and Return Shipping Labels:
PCOnline US can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.
RMA instructions
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Feedback
|
|
|
|
|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
-
- Home >
- Seller Profile: PCOnline US
