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Seller Profile: accxpress

accxpress

Green Net Systems Ltd.
Founded in 2002, Green Net Systems has dedicated efforts to offer excellent customer service and best value for our customers. We ensure you a total satisfaction with us. Our services include IT and networking support for corporations and retail services for computer or mobile device parts and accessories.
We hope you will enjoy the great experience with us. Please contact us should you have any questions.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

accxpress Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from accxpress
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by accxpress
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, accxpress will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by accxpress.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. accxpress will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 424 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Michael G.

4 out of 5 eggs Great seller

I would definitely do business with this vendor again. Accurate product descriptions, fast shipping and the product was well packaged. No complaints.

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  • that1Guy

4 out of 5 eggs fast shipping, good packaging

decent quality good for the price self explanatory install (no instructions) all parts/pieces included (nothing missing) It worked and was actually impressed!

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  • Anonymous

4 out of 5 eggs

Item as described at a fair price. Shipping was fine.

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  • Anonymous

4 out of 5 eggs Not bad

Shipping was a bit slow, but the product was as described, and worked as advertised.

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  • Anonymous

4 out of 5 eggs Fast service

The product did more than was described in the description, which was to my advantage.

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  • Michael Erb

4 out of 5 eggs Excellent item.

Needed this, especially from my service from my T.V., thanks very much for all of this. I really appreciate it. Thanks.

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  • Stephen M.

4 out of 5 eggs Non Responsive Seller

No. Tried to contact them. Only a partial phone number in their profile. There are similar listings when you google them, but different addresses for each. Tried to email them and got no response. Not sure how others were able to get outstanding customer support, as this certainly has not been my experience. Not even sure if their name is accXpress or GreeNet.

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  • Anonymous

4 out of 5 eggs Sent the wrong stuff

The stuff was late and wrong

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  • Anonymous

4 out of 5 eggs Total garbage

Constantly disconnecting, lots of static and pops, very poorly made

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  • Ashby C

4 out of 5 eggs Newegg

I would seriously recommend this seller to everyone. I bought a laptop, with many features and it was extremely affordable and delivered several days ahead of chedule. Ashby C

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Seller Profile: accxpress