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Seller Profile: acelevel

acelevel

We are a CCTV Company Based in Southern California . We strive to Provide the best products and service to all our customers .

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

Please call us at 9093665464 or email info@acelevel.us for support .
all products carry 1 year warranty until otherwise noted .

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 25 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • James Ballard

4 out of 5 eggs

Reviewed on Jan 29, 2022

The best cam I have I love the night vision

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  • VALVE A.

4 out of 5 eggs I received a BETTER New In Box model than what I ordered. It arrived in 2 days and Free Shipping.

Reviewed on Jul 31, 2019

I thought I was purchasing an obsolete refurbished unit, I knew that. They sent me a BETTER model BRAND NEW in box with everything. With A Warranty!!!. So Yeah. You bet I recommend these guys! The NVR worked much better than the model I was trying to exactly replace as a drop in replacement. It was already upgraded to latest Firmware, had all the cables, remote, etc. I dropped in a new HDD. Software worked finally, and I happily ditched my old ancient broken NVR into the trash.

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  • anaele i.

4 out of 5 eggs

Reviewed on Jul 02, 2019

plain and simple and to the point....

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  • Lashawntha H.

4 out of 5 eggs

Reviewed on Apr 02, 2019

fast shipping

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  • Anonymous

4 out of 5 eggs I was treated like a real customer. I found that the Item was not compatable with my equipment but the fault was mine. Newegg was extreamly helpful in finalizing a replacement.

Reviewed on May 21, 2017

I would recommend Newegg to others as a source of merchandise Newegg sells, their professional customer service and willingness to work with their customers

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  • Tanjot Anand

4 out of 5 eggs Awesome...ONTIME !

Reviewed on May 03, 2017

This seller is terrific....Awesome products ....delivery on time! Will buy again for sure

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  • Tanjot Anand

4 out of 5 eggs Excellent Seller

Reviewed on May 03, 2017

Great product....amazing value !

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  • Joel G.

4 out of 5 eggs Service was great!

Reviewed on Feb 09, 2017

I appreciate the service provided it and the price too. Have a great day!

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  • Anonymous

4 out of 5 eggs GreatSeller!

Reviewed on Mar 10, 2015

definitely will buy again from this seller!! fast shipping and the product was exactly what was pictured on the site! Received my items just days after i ordered it!! high recommend buying from Acelevel.

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  • twodoglights

4 out of 5 eggs Do Not Buy From Ace Level

Reviewed on Jul 07, 2014

this camera stopped (actually 2 of them I purchased) switching between day and night mode. contacted to see about getting a replacement, preshipped ( even with a CC to cover the cost of the camera until they received the defective) since its in a very hard to reach location... Acelevel would do nothing to assist me the customer.. they wanted me to wait weeks without a camera in place, told me to call the manufactuer! were very rude.... months later they send me a RMA?? I recieved an email about an RMA for the camera..after 4 months... call to get the address...they told me they sent me another email stating to disregard the RMA!! WRONG!! so now they are backing out on replacing the units!! 0 customer service after the sale.....Stay away from them!

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Seller Profile: acelevel