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Seller Profile: AcerRecertified

AcerRecertified

Established in 1976, Acer is an information and communication technology company dedicated to the research, design, marketing, sale and support of innovative products that enhance people's lives. Acer's green supply chain delivers environmentally friendly PCs, displays, projectors, servers, tablets and smartphones; tools our customers need to explore beyond limits and experience more.

OUR MISSION

Breaking down barriers between people and technology.

Since Acer's inception, our common goal has always been contributing to society. We believe that the more access people have to technology, the better. This is our reason for being.

Brand Manifesto

At Acer we believe it only takes one explorer to change the world. And we believe that with the right tools, everyone has the potential to be that explorer.

We are more than a technology company, we are a nimble team of pioneers. Our passion for technology is rooted in what it enables people to explore and create. We see it as our responsibility to help people push beyond their limits, to spark curiosity and ignite discovery with the products we make. We encourage people to explore their potential and the world around them.

Acer devices help people uncover their world faster, better and more securely. If you ask us what we do? Simple: We make tools for the modern day explorer.


Brand Values

Curious
Curiosity is the seed of every innovative idea. Wonderment and imagination make for active minds, open to new worlds and ideas. We see problems not as things to be solved, but as opportunities to better understand the ever-changing needs of our end users.

Progressive
Staying on the cusp of progress allows us to do what we love best, making people's lives better through technology. Everything we make should carry our consumers and the industry forward. If it's not improving lives, it's not worth making.

Human
We make products for the many, not the few. Our drive doesn't come from publicity or awards, but from seeing real people use our products to navigate and create their world.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from AcerRecertified
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, AcerRecertified will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. AcerRecertified will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 811 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • jason r.

4 out of 5 eggs Waste of time.

I ordered laptop, everything literally said laptop from the link i clicked, to the picture to the description. I got a desktop. When told they messed up i was told to provide a receipt stating i ordered a laptop.... Obviously you can pretty much tell at this point how every thing is going to go. Long story short, just shop elsewhere. The product might be great, but if you have the slightest issue, you will be weeks without what you wanted and money, and have to prove you bought what you said you did from them even though they can clearly see what you ordered since you know.... it sends them what i ordered to go and pick up.

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  • Samuel C.

4 out of 5 eggs Defective Laptop

Was given an Acer Chromebook with hardware issues that prevents it from being usable. After about 5-10 minutes of use, the screen goes blank- no error messages. Highly recommend against purchasing from this retailer, as I also happened to find out that Newegg's return policy is a predatory scam. Not worth the risk.

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  • Samuel C.

4 out of 5 eggs Defective Laptop

Was given an Acer Chromebook with hardware issues that prevents it from being usable. After about 5-10 minutes of use, the screen goes blank- no error messages. Highly recommend against purchasing from this retailer, as I also happened to find out that Newegg's return policy is a predatory scam. Not worth the risk.

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  • Sean M.

4 out of 5 eggs Excellent experience

Unit that arrived looked darned near like it was brand new. Excellent value. My son is using it for school.

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  • Casey K.

4 out of 5 eggs Good communication, product didn't work.

Bought a refurbished chromebook from them. Came super quick, but didn't power on at all. For some reason Newegg had me send it to them instead of Acer, now I can only get a refund. 2 stars for non working product and poor communication from Newegg.

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  • MARC B.

4 out of 5 eggs Solid

The monitor arrived on time and works great. There's like one tinnie, tiny pixel that is dead, but for half price, I'm good. Thanks!

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  • Brian P.

4 out of 5 eggs

Bought twin monitors, arrived safely. using now, working well. Refurbed .

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  • Anonymous

4 out of 5 eggs Great product & and good value!

Refurbished product was delivered earlier than expected, work great & we are happy with the product. Thank you!

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  • Yohanes W.

4 out of 5 eggs

Good product

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  • LAWRENCE S.

4 out of 5 eggs Returned a Dud Got Nothing Back

Ordered a second Acer B7 23.8" Widescreen Monitor Display Full HD (1920x1080) 4 ms GTG 16:9 75 Hz since the first was working beautifully. Immediately set it up and turned on the power. It would not boot. Attempted different outlets and power cables but no joy. Returned it and still a week after their receipt of the item have no word on a replacement or return of my payment for the dud. For the sake of the first display would like to give it a higher rating but at this point I can not.

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Seller Profile: AcerRecertified