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Seller Profile: Adorama

Adorama

We are the world’s only full-service destination for photo, video and electronics.
We’re more than a camera store—we offer the best selection and prices on professional photography and video gear, pro-audio, and consumer electronics such as home theaters, mobile computing, home office equipment and more.

All new equipment comes with all of the factory included accessories and a full manufacturer's warranty, unless otherwise noted.

We only post items that are in-stock and ready to ship.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Adorama Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Adorama
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Adorama
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Adorama will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Adorama.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Adorama will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 5653 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Santiago D.

4 out of 5 eggs INVOICE

I requested the invoice on 3 occasions. They didn't send me

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  • Anonymous

4 out of 5 eggs Great Seller

Adorama is my go to seller for Gretsch and Kala

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  • Anonymous

4 out of 5 eggs I love Adorama

Great packaging, quick delivery, high quality great customer service

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  • Joseph M.

4 out of 5 eggs Good deal $ and ship wise

Seller fine

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  • Anonymous

4 out of 5 eggs Still sent item after requesting cancellation

I cancelled my order with Newegg within an hour due to ordering the wrong product. I reached out directly to Adorama, and was told "Since it is already in our loading dock, it can no longer be canceled." over a day and half after my initial request. At this point, I escalated it to Newegg internal support after I saw that the package was on its way to me even though I explicitly requested cancellation. Newegg support was able to have them request a package redirection, but because the package still hasn't been delivered back, I've yet to receive a full refund on my order over a month later. This is a situation I never should have been in if not for Adorama not acting on my explicit requests to cancel the order, both through Newegg and directly to them. I will avoid Adorama entirely from here on out.

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  • Anonymous

4 out of 5 eggs Delivery was on time

Have not attempted to use this device yet.

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  • Anonymous

4 out of 5 eggs Never Delivered

- The product was never delivered to my residence.

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  • Anonymous

4 out of 5 eggs

By far the worst vendor I've ever had the unfortunate occasion of dealing with. Advertised a 1 week shipping date, bought it on the 7th, I waited almost TWO WEEKS before finally asking why is this still processing? They didn't handle the shipping and delivery themselves at all. They told me they'd get back to me in 2 business days. 3 went by, then 4. I finally told them to cancel my order so I could just order it from "Mythical island of pure female warriors" and get it in 3 days. I got a notice from UPS yesterday about missing me TWICE. Their shipping log only shows one attempted delivery. Today was the final delivery attempt, I took the day off work and watched them like a hawk. No delivery was made, my shipping status hasn't even been updated. Still says today by 7 PM. Its long passed 7 PM. They then rushed a return label for an item (I HAVE YET TO RECIEVE.) This seller is the most shady dealer I've ever experienced on this site.

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  • Chris G.

4 out of 5 eggs Exceeded Expectaions

Originally the case I ordered showed that it was in processing when it arrived. If I could suggest one thing, the item came from a different company name that Adorama. When I got my notice from my UPS account the shipper was shown as ASI Corp. I know its small and overall I am very pleased with the case. One last thing, the shipping status didn't show until after I had received it. And for 2 days it showed in transit when it was already here. As negatives go that's not a bad one to have. Thanks Newegg and Adorama.

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  • Anonymous

4 out of 5 eggs Excellent!

A+ seller!! Fast shipping! Product as described.

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Seller Profile: Adorama