Home
Home > 
Seller Profile: Airlink Tech

Airlink Tech

Airlink Tech a company where quality and customer service matters before anything else. We offer more then 50K best selling items to our customers. Excellent customer service and flexible return policy has been the key to our success.
All orders placed at our store will be shipped in 1-2 business days. We are also able to accommodate special requests such as gift packaging. Our customer service department is here to help you 24/7 and could be reached out via email or call.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Airlink Tech Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Airlink Tech
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Airlink Tech
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Airlink Tech will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Airlink Tech.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Airlink Tech will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 263 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
Go
  • Anonymous

4 out of 5 eggs OEM quality replacement keys

The replacement key arrived quickly and was packaged well!

Did you find this review helpful? Yes No

  • David P.

4 out of 5 eggs received expected product.

perfect fit, i thought they were big but they are not. looks like they will block alot of dust.

Did you find this review helpful? Yes No

  • Andrew Hillman

4 out of 5 eggs I love Newegg!!

Newegg is a company that is EXTREMELY helpful. They always stand behind the products they sell, And i never feel like i will get stuck with a bad product. They always take care of the customer immediately. No waiting weeks for RMA's. They have made me a customer for life!!!

Did you find this review helpful? Yes No

  • GHASSAN I.

4 out of 5 eggs

I was looking for the usb adapter and I couldn't find it first, so I returned it and got another one. The USB adapter is inserted in the back of the mouse. Just I have to use little force to remove it. The customer service called me she was nice and helpful. Thanks

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs I was impressed

The product was what I needed for my laptop, and works great, but sadly didn't fix the main issue I'm having.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Outstanding

Product arrived as estimated. Great pruduct.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Excellent!

The product was delivered a day early. Properly packaged. The part was a perfect fit into my laptop. Highly recommended.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Not sure what all went wrong but they did resolve it

My package ended up getting lost I guess. They did take a bit to send a new one, but they did it without any hassle. They also offered me a partial refund for the trouble. I'm not delighted by the delay obviously, but I think the problem was appropriately handled and resolved, so no complaints.

Did you find this review helpful? Yes No

  • Davide Lo Nigro

4 out of 5 eggs Outstanding service

The delivery was in time and post-sale service outstanding. I would recommend this seller.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Not super quick and smooth

The keys arent even close to the feel of a Logitech Mx keyboard. These feel cheap and plastic and a bit bulky. Def cheap overall

Did you find this review helpful? Yes No

Home
Home > 
Seller Profile: Airlink Tech