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Seller Profile: Anker Official Store

Anker Official Store

We are charging experts and innovators of smart devices for entertainment, travel, and smart homes.

This innovation is being led by our 5 key brands:

ANKER is the global leader in charging technology. This includes wireless charging, car charging, and our best-selling portable and wall chargers. Anker is pioneering Power Delivery technology to charge phones, tablets, and laptops at unprecedented speeds.

SOUNDCORE breaks audio illusions to create speakers and earphones that spark real emotions. This includes the Flare series, speakers with a beat-driven lightshow, and the Spirit series, the world's first truly sweatproof earphones.

EUFY is creating a new generation of connected devices and appliances that will simplify the smart - home experience and make it more accessible. This includes Eufy Genie, an Alexa-powered speaker, and a growing list of smart appliances such as lights, vacuums, and smart plugs.

NEBULA represents a new and exciting class of smart, portable entertainment devices. This includes Nebula Mars and Nebula Capsule -the world's first smart, portable cinema. Nebula combines smart capability with immersive audio and visuals.

ROAV is focused on developing products that bring smart, connected services to any vehicle. Roav's DashCam cameras, SmartCharge chargers, and VIVA voice control devices make every drive safer and smarter.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Anker Official Business Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Anker Official Business
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Anker Official Business
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Anker Official Business will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Anker Official Business.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Anker Official Business will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 3518 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs

The seller was fast in shipping it out, easy to deal with I would buy from them again. The item was as described and works great.

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  • Anonymous

4 out of 5 eggs Another quality Anker product

As with all Anker products I am very happy with the design, specs, and price. The coupon also made the purchase perfect.

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  • Patrick S.

4 out of 5 eggs Great headphone

They work well, I have other Anker products mainly batteries, so I trust them. Happy this time again

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  • Brent G.

4 out of 5 eggs Great Seller

I can recommend this seller.

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  • Anonymous

4 out of 5 eggs WhatTheF

Please ... when policy based stupidity dictates customer contact, you have major problems. I ordered two units, received one. Company sez: Give us photos, verify information. For your own mistake - like it instantly becomes my fault. They will not get another chance. Shove your cheepchineesechit where it belongs.

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  • Anonymous

4 out of 5 eggs Excellent

Yes I am very pleased with my purchase and it seems to be very well made. I would highly recommend this product and Neweeg as a great company. Thanks

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  • DUNCAN C.

4 out of 5 eggs Heat

Just a heads up that the adapter gets a tad hot Basically I just wouldn't leave candy wrappers or anything in close proximity else your adapter may try to borg the plastic.

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  • Nevins

4 out of 5 eggs Great Company!

They sent me an email and I replied mentioning a missing ear tip. They responded and sent out a set of ear tips!

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  • Douglas

4 out of 5 eggs Perfect condition, Great price, good seller communication and fast shipping, well packed..

Great seller. Shipping was, happily, faster than expected.

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  • Anonymous

4 out of 5 eggs

Still hasn't arrived, 15 days later

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Seller Profile: Anker Official Store