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Seller Profile: Antonline

Antonline

ANTOnline.com is a national provider of Computer Server & Desktop components and peripherals. We specialize in Data Center Servers and related Components.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following:

Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

Valid Return Merchandise Authorization (RMA) written on the shipping label.

Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.

The return must be complete and include all accessories (transformers, antennas, remote control, batteries, software disks, etc.)

Manufacturer documentation (manuals, warranty cards, registration information, etc.)

The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Returns

To begin the return process on an item you change your mind about, you will first need to obtain an RMA number. Click here for directions on receiving an RMA //www.antonline.com/request_rma.php

(If you think you may have received the wrong or a potentially defective product, you can also request an RMA, return and we will refund in full if the item is determined to be incorrect(not matching the order placed online) or defective upon return inspection.
Please note that ANTONLINE.com does not cross-ship any items, even if you feel you may have ordered incorrectly or received the wrong product.

Basic Return Policy

Unless otherwise stated below, you have 30 days from the date of your order placement (regardless of when you actually took delivery of the product) to get a valid RMA from our website and return to our returns warehouse. Only one RMAis issued per return. When it expires
(30 days from purchase), you may no longer return your product. Returns received after 30 days from purchase will be refused.

If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have for other potential return opportunities. Note that we have no control over the manufacturer or other entities related to your product, and cannot guarantee their return policies. See the Manufacturer Contact List at the bottom of this page.

Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.

Upon our acceptance of the merchandise in like new condition and in strict conformance with the basic criteria and basic returns policy listed above, the purchase price will be credited to the purchaser for the original purchase by Newegg
in accordance with Newegg's specific refund policy. Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse. Note: Delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.



The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 17142 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Mark S.

4 out of 5 eggs Good place to get a Microsoft mouse

I've purchased three, each one separately, and they've all arrived quickly and in good shape. No complaints. I'm sure I'll need more and will purchase here again.

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  • Anonymous

4 out of 5 eggs Good seller, recommended.

Tracking info was a bit delayed and sketchy, but item did arrive as promised and in great condition.

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  • David P.

4 out of 5 eggs 5900x

Item came a week before expected, quick shipping and service. Would buy from again.

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  • Uche A.

4 out of 5 eggs Great service

I had a great experience with this seller. The order was delivered on time and was just as described and in excellent condition. I would definitely recommend antonline to others.

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  • Anonymous

4 out of 5 eggs

I would highly recommend antonline. The product got there earlier than the expected shipping (within a week) and this seller constantly has products that are out of stock or available elsewhere but for much cheaper. Great Seller!

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  • James S.

4 out of 5 eggs

Product was received before expected delivery date. Very happy with Antonline.

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  • Joseph E.

4 out of 5 eggs

I ordered the item. I paid for the item. The seller sent an invoice. The seller sent a tracking number. So far, so good. Three weeks later, the carrier's tracking site was still indicating that the seller hadn't yet shipped the item. I sent the seller an email asking whether it had been sent yet. They responded promptly, but didn't actually answer my question; they just mail-merged me some boilerplate about, "be patient, the carrier is experiencing delays." That's fine, I can wait. Two weeks after that, the seller issued a refund for the item, and emailed me to say that my RMA had been accepted. I didn't request an RMA. I didn't return the item. I couldn't return the item, because I never received it. I never received it because the seller never sent it. I know this, because I can see the tracking history for the item. What troubles me is that, rather than finding the unsent item and reaching out to me to say, "oops, we're sorry; we'll get it in the mail to you right away," they instead chose to pretend that I had returned it to them, in some attempt to save face. That's dishonest. I'm rating three eggs instead of one, because, while their communications were disingenuous, they were at least expedient (and did after all provide a tracking number); and, while they failed to dispatch the item I ordered from them, they did at least fully refund my payment (including shipping cost). I'm inclined to think this was just an innocent mistake. We all make them sometimes. Next time, just own up to it. That's the part that really bothers me.

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  • Anonymous

4 out of 5 eggs Super fast shipping

The seller was the first to ship out the item I ordered from them. I ordered a ton of parts for a build and they were first to deliver. Excellent packaging and service. Would definitely recommend buying from them.

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  • Zhuohao J.

4 out of 5 eggs It' s good.

It is Good.

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  • Brandon B.

4 out of 5 eggs Great

Nothing negative to say, seller was very quick.

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Seller Profile: Antonline