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Seller Profile: Antonline

Antonline

ANTOnline.com is a national provider of Computer Server & Desktop components and peripherals. We specialize in Data Center Servers and related Components.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following:

Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

Valid Return Merchandise Authorization (RMA) written on the shipping label.

Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.

The return must be complete and include all accessories (transformers, antennas, remote control, batteries, software disks, etc.)

Manufacturer documentation (manuals, warranty cards, registration information, etc.)

The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Returns

To begin the return process on an item you change your mind about, you will first need to obtain an RMA number. Click here for directions on receiving an RMA //www.antonline.com/request_rma.php

(If you think you may have received the wrong or a potentially defective product, you can also request an RMA, return and we will refund in full if the item is determined to be incorrect(not matching the order placed online) or defective upon return inspection.
Please note that ANTONLINE.com does not cross-ship any items, even if you feel you may have ordered incorrectly or received the wrong product.

Basic Return Policy

Unless otherwise stated below, you have 30 days from the date of your order placement (regardless of when you actually took delivery of the product) to get a valid RMA from our website and return to our returns warehouse. Only one RMAis issued per return. When it expires
(30 days from purchase), you may no longer return your product. Returns received after 30 days from purchase will be refused.

If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have for other potential return opportunities. Note that we have no control over the manufacturer or other entities related to your product, and cannot guarantee their return policies. See the Manufacturer Contact List at the bottom of this page.

Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.

Upon our acceptance of the merchandise in like new condition and in strict conformance with the basic criteria and basic returns policy listed above, the purchase price will be credited to the purchaser for the original purchase by Newegg
in accordance with Newegg's specific refund policy. Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse. Note: Delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.



The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 16914 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • ROBERT M.

4 out of 5 eggs

I would buy from this seller again.

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  • Ryan W.

4 out of 5 eggs Dead On Arrival, my return was REJECTED due to damage....

I ordered a Ryzen CPU from this seller. It arrived DOA. I set up a return. Once they received it, they said the return failed because the CPU was damaged.... Yes... That's why I returned it.. I HIGHLY recommend to NOT BUY FROM THIS SELLER. Utterly ridiculous for me to waste hundreds of dollar. I will be filing fraud with my credit card if this is not fixed. DO NOT BUY!!!!!!

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  • Anonymous

4 out of 5 eggs Totally Recommended

The product arrive in perfect conditions in record time in my experience. The customer service answer in few minutes and solve all my doubts and complains.

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  • Abigail H.

4 out of 5 eggs Pretty Good, faster shipping would have been better

Item as described. But Newegg got my parts here in 3 days. Took an extra 3 days after that to get the CPU. That's not terrible. I just expected it sooner. :) The question "Was the Item Delivered on Time?" is not easy to answer because I don't know when I should have expected it.

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  • Edmund l.

4 out of 5 eggs works good fast shipping

would buy again but there selling off the shelf

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  • Ivan M.

4 out of 5 eggs They ghosted me

This seller sucks. I've repeatedly tried to contact this seller, but I only received a single generic canned response. They have not responded to my emails. After failing to get a response from this seller, I went ahead and ordered the same item from a different site and I've already received the item. Pretty disappointing.

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  • Levi S.

4 out of 5 eggs Very good.

I would indeed.

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  • Anonymous

4 out of 5 eggs Waited over a month!

Shipping details stated it would take 7 business days to arrive, as Im only 1 state away, I figured that would be fine. At the time of this, Im currently still waiting on product, and have not received any update in over a week as to where it is in shipping, still have some time on refund and highly considering. Tried contacting customer support but get the same automated message every time

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  • Anonymous

4 out of 5 eggs

Arrived faster than expected, and it works great. I can game the way I want now. Great seller!!!

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  • Michael K.

4 out of 5 eggs Very smooth transaction

I would recommend this seller.

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Seller Profile: Antonline