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Seller Profile: Antonline

Antonline

ANTOnline.com is a national provider of Computer Server & Desktop components and peripherals. We specialize in Data Center Servers and related Components.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following:

Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

Valid Return Merchandise Authorization (RMA) written on the shipping label.

Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.

The return must be complete and include all accessories (transformers, antennas, remote control, batteries, software disks, etc.)

Manufacturer documentation (manuals, warranty cards, registration information, etc.)

The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Returns

To begin the return process on an item you change your mind about, you will first need to obtain an RMA number. Click here for directions on receiving an RMA https://www.antonline.com/support/returns

(If you think you may have received the wrong or a potentially defective product, you can also request an RMA, return and we will refund in full if the item is determined to be incorrect(not matching the order placed online) or defective upon return inspection.
Please note that ANTONLINE.com does not cross-ship any items, even if you feel you may have ordered incorrectly or received the wrong product.

Basic Return Policy

Unless otherwise stated below, you have 30 days from the date of your order placement (regardless of when you actually took delivery of the product) to get a valid RMA from our website and return to our returns warehouse. Only one RMAis issued per return. When it expires
(30 days from purchase), you may no longer return your product. Returns received after 30 days from purchase will be refused.

If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have for other potential return opportunities. Note that we have no control over the manufacturer or other entities related to your product, and cannot guarantee their return policies. See the Manufacturer Contact List at the bottom of this page.

Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.

Upon our acceptance of the merchandise in like new condition and in strict conformance with the basic criteria and basic returns policy listed above, the purchase price will be credited to the purchaser for the original purchase by Newegg
in accordance with Newegg's specific refund policy. Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse. Note: Delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.



The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 17700 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Steven C.

4 out of 5 eggs On time and Perfect Shape

After reading some of the other recent reviews made me unsure of ordering. I sent the seller an email to ensure that my tablet box was in factory condition including never being opened. Whether they saw it in time I am unsure, but at the end of day it arrived in perfect condition and I am happy.

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  • DONALD G.

4 out of 5 eggs

Great product would use them again

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  • Kinny T.

4 out of 5 eggs A++ seller!

Shipped super fast. Received the laptop in less than 2 days, product was brand new as described and was protected very well during shipping. Would definitely buy from them again!

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  • Anonymous

4 out of 5 eggs Great Laptop

For the most part on using this laptop, it is great and it gets the job done on what I am using it for. Yes it is a gaming laptop, however I have not used it for that yet. I have used it so far as my primary Security Lab box as to do testing in a sandbox or hacking other devices in my home lab. With the CPU cores and memory, plus the GPU this laptop provides helps me with my training in this area. I did increase the memory even those it comes with 16GB memory, it does support out to 64GB which helped out a lot when you have multiple VM's running. I am really happy with my purchase and this device is supporting my training needs.

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  • Anonymous

4 out of 5 eggs Scammers

Advertised and charged me for 2TB hard drive sent 500GB. Then charged restocking fee for return. This is how they make their money, not the sale of actual items. They just send you whatever and then charge you to take it back when it isnt what you ordered.

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  • Mr Peachy

4 out of 5 eggs Amazing

Highly recommended. Love the psu and its beautiful. Super quiet and easy af to install. Plenty of cables for all your needs. 11/10 🌟

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  • John A.

4 out of 5 eggs Great seller

This was the first time I bought anything from this seller. Everything came on time and in perfect condition.

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  • Peter M.

4 out of 5 eggs Newegg sales page shows CPU/Blue Box and I received a tray with a loose CPU

Well, when I see a picture of a boxed CPU, I expect to receive a CPU in it's own box with identification of exactly what it is. All I got is a 12-inch long x 4-inch wide tray with ~30 empty slots and my sole CPU sitting loosely in a slot. No description of the CPU as you would normally get on a BOXED CPU, just a loose chip (which almost fell out as I opened the tray). What kind of item is this? Not entirely thrilled, considering returning it.

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  • Anonymous

4 out of 5 eggs Laptop damaged and dead on arrival, Seller refuses returns or replacement

Laptop arrived with damaged inner box ( so it was not damaged by Fedex, the outer box was fine, they had shipped the laptop damaged). The laptop was defect out of the box. Instead of sending me a refund or replacement, Antonline referred me to the manufacturer to file a warranty claim.

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  • Anonymous

4 out of 5 eggs Great Price, Great Shipping

Delivered earlier than expected. 2 day shipping! The fragile laptop was taken care in double packaging with air bubbles. Best price around by at least $100. What a deal

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Seller Profile: Antonline