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Seller Profile: Apeman OFFICIAL

Apeman OFFICIAL

We provide quality products and well customer service, we value every customer of ours.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Yifan
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Yifan will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Yifan will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 123 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Bob W.

4 out of 5 eggs Best Customer Service Ever!

After receiving a used Voger VG360 Security Camera instead of the advertised brand new camera I notified APEMAN and they promptly corrected the situation at no cost to me! You don't get this kind of customer service anymore from most sellers so I was more than happy to get this kind of result. I HIGHLY RECOMMEND this seller and I will buy from them again! Thank You APEMAN!!!

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  • Tony T.

4 out of 5 eggs Smart Plugs work well with Alexa and the price was right.

I would recommend this seller to my friends.

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  • Anonymous

4 out of 5 eggs Delivery was later than expected.

Delivery was later than expected, otherwise the other components of the purchase were good.

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  • Rance T.

4 out of 5 eggs ok

The seller is not the problem. It's the router itself. No directions came with it. The only 2 minute video I could find did not work like the setup was supposed to do. The router is ok but the setup is horrible.

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  • Anonymous

4 out of 5 eggs Good buy and too soon to tell about product performance, but looks good.

I chose Newegg which led me to Apeman) because of Mary (worked with at SCE) who works there and highly recommends. She's a smart lady and I value her opinion. Good shipping also. I expect my gift recipient will not have problems. Looking forward to shopping again for needed items. Merry Christmas, hope you have a blessed one. Enjoy any good-good holidays you celebrate there! Thanks much.

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  • Anonymous

4 out of 5 eggs TRAIL CAM

THE CAMERA WORKS WELL, GOOD PRICE

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  • jian h.

4 out of 5 eggs Nice dash cam

Easy to install and picture quality is pretty good for its money

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  • Rick S.

4 out of 5 eggs Great, So Far

Seller did everything very well, so far. I am not far into the process of setting up and using the camera. S I do not know if after sale customer service will match the great performance to date. I certainly do like the price I paid, on sale, I believe.

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  • Mohammad N.

4 out of 5 eggs Victure RX1800 WiFi 6 Router

This worked fined and saved money on this.

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  • Anonymous

4 out of 5 eggs Great device

I have been using Open WRT for years. This is a great device and does just what it is suppose to do.

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Seller Profile: Apeman OFFICIAL