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Seller Profile: asgroupllcb2b

asgroupllcb2b

We have more than 30 years of experience in various fields serving small, medium and enterprise companies. With operations mainly in Texas (Austin, San Antonio and McAllen) and Tampa, Florida, we also provide services across the United States and Latin America.

We are ready to help you with your needs.

We have unlimited solutions for you.

AS Group has professionals and services for training and consulting; technical support before and after the sale or service. Evaluation, design, planning, assembly and integration. Analysis and consulting about the lifecycle of the products. We provide support and deploy at a reasonable prices, servers with efficient energy consumption and with high storage capacities for companies that have large numbers of users.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

asgroupllcb2b Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from asgroupllcb2b
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by asgroupllcb2b
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, asgroupllcb2b will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by asgroupllcb2b.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. asgroupllcb2b will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 75 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Great Product

Works Better Then I Thought.

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  • Anonymous

4 out of 5 eggs Good seller, no complaints

Item took a little while to ship but arrived in great condition and just as described. Would recommend!

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  • Anonymous

4 out of 5 eggs A company that delivers

I would buy from AS Group LLC again!

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  • Make007

4 out of 5 eggs Not buying Again.

This people take too long to ship.

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  • Anonymous

4 out of 5 eggs Not very straight forward.

I would not recommend this seller to anyone. I order a Z790-A mobo and an i913th gen combo but only received the motherboard. When I call the seller he knows exactly what happen but does not offer to ship me the cpu to fix the problem but recommend I return it for a refund (which is good) but I have been saying for this thing to come in so I can build my system but now I have to wait for the refund then order an other combo from some where else and waste more time waiting. I would rather deal with someone who can fix the known issue so customer doesn't have to waste their time.

4 out of 4 people found this review helpful. Did you? Yes No

  • Carson C.

4 out of 5 eggs Great seller, great product, very unfortunate luck for me.

I had purchased the ASUS OLED 240HZ monitor from them and when I first plugged it in, it didn't turn on until I tried multiple times. It then refused to turn on after one time and I thought that the monitor was defective. However I went to the store on a hunch that the power bank might have been the cause of the monitor not displaying. So I went and bought a new bank with identical specs and it worked out great!. The package arrived on time and in pretty good condition. There was a massive hole in the side but thankfully the package wasn't damaged. I reached out to the seller before I went to the store confused and upset and they handled it very professionally. I will use this seller again. The battery bank certainly wasn't their fault, it's like 1 in a million to happen.

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  • Eric H.

4 out of 5 eggs Good order

I would recommend them. They forgot the optical drive but asked if I wanted to send it back and have them do it or just mail it to me and I can put it in. I chose to do it myself. Easy enough. Customer service was great!

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  • Devon C.

4 out of 5 eggs The issue I had had nothing to do with anyone but asus.

the keyboard is just so off it messes with my 1 arm lifestyle

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  • Anonymous

4 out of 5 eggs no ID info on packing slip

The Newegg PN is not noted on the packing slip at all. The buyers PO is not noted on teh packing slip. How are we supposed to identify this part to the order with no such info on the packing slip. Not a great option for a business receiving a lot of parts.

asgroupllcb2b Response:

Hello. Your ordered a Power Supply for a Dell product. In this case you can check the model in the product packing. In specific we see here is for the DELL 9MT5R. On the labeling you will check model number. Thank you for your purchase

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  • Anonymous

4 out of 5 eggs I will use this seller again.

I would recommend this seller and already have done so.

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Seller Profile: asgroupllcb2b