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ATHQ
ATHQ is an independent reseller and not affiliated, authorized, or licensed with any manufacturer or products listed .
With over 20 years of experience in the telecommunications industry, we pride ourselves in providing only the best business telephone system products and VoIP telephone system products.
You can browse through our inventory to check stock and purchase phone system equipment online with ease and satisfaction. We provide comprehensive information such as business phone system brochures, phone manuals, compatibility charts, feature lists and technical support tips. For your convenience we also stock a complete inventory of telephone accessories. You may purchase a voice mail, recording device, cordless phone, headset, conference phone, battery back up, surge protection, or music on hold device to accompany your phone system.
We specialize in helping clients choose the correct small business phone system to fit their needs. We are driven to provide satisfaction to all of our customers.
If you have any questions or concerns please contact us:
Per Email : Neweggbusiness@ATHQ.com
Per phone : 1-786-358-9330
Return Policy
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
RMA Policy
All returns must meet all of the following requirements:
1. Items must be returned in the condition they were received including all original packaging and accessories.
2. Items must ship in a packing box. Do not attached labels to original product packaging as this will change the condition of the item.
3. Items must be returned within Neweggs 30 day return time frame.
4. Buyer is responsible for all return shipping costs regardless of the reason of return.
Items that are defective can be returned for a full refund. Once the defective item arrives at our facility it will be tested by our certified technicians to ensure the item is indeed defective. Once the item is confirmed defective a full refund will be processed. Items that are retuned as “defective” but are not actually defective will be subject to a 15% restocking fee and cost of original shipping. Please read each listing carefully to make sure you are purchasing the correct item. If you have any questions about a product check the manufactures website for more information. All items returned for reasons other than defective such as Accidental Order, Better Price Available or No longer needed/wanted will be subject to a 15% restocking fee and cost of original shipping. If these items are returned in good condition and meet all of our return requirements the restock fee may be waived. Items returned outside of Neweggs 30 day return window will be directed to the manufacturer.
RMA instructions
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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- Seller Profile: ATHQ
