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Seller Profile: ATHQ

ATHQ

ATHQ is dedicated to bringing the most competitive prices and the best customer service to all of our clients. We are one of the biggest independent distributors of telecommunication equipment in the nation.
ATHQ is an independent reseller and not affiliated, authorized, or licensed with any manufacturer or products listed .

With over 20 years of experience in the telecommunications industry, we pride ourselves in providing only the best business telephone system products and VoIP telephone system products.

You can browse through our inventory to check stock and purchase phone system equipment online with ease and satisfaction. We provide comprehensive information such as business phone system brochures, phone manuals, compatibility charts, feature lists and technical support tips. For your convenience we also stock a complete inventory of telephone accessories. You may purchase a voice mail, recording device, cordless phone, headset, conference phone, battery back up, surge protection, or music on hold device to accompany your phone system.

We specialize in helping clients choose the correct small business phone system to fit their needs. We are driven to provide satisfaction to all of our customers.

If you have any questions or concerns please contact us:

Per Email : Neweggbusiness@ATHQ.com
Per phone : 1-786-358-9330

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

ATHQ Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from ATHQ
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by ATHQ
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, ATHQ will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by ATHQ.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. ATHQ will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 565 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Luis V.

4 out of 5 eggs Great Barcode Reader

Was super easy to configure.

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  • Brandi P.

4 out of 5 eggs Didnt Work!!! Sold Junk!!!

Ordered a high priced router, and was shipped terribly! The packaging was thin plastic that was shrink wrapped around the original box. Plugged the router in using power cord provided, it did not power on. Tried 2 different outlets, tried moving the power cord around, nothing. Upon closer inspection...my husband who's a tech head, noticed it was used. No where did I read that I was purchasing a refurbished or used router. I will never buy from this seller again!!! I even reached out about to this seller about the router not powering on, and no reply. I contacted Newegg and they refunded me everything!

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  • Bender

4 out of 5 eggs Works just as intended

The modem I had bought works as intended and it got here earlier than expected, which was great as that meant I could set up my network sooner and have a Saturday to my self. Also, about the modem, the control interface is a little lacking, but I do most of the administration from the routers and the switches so its not that big of a deal.

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  • Anonymous

4 out of 5 eggs

Thank you for prompt delivery and replying to me when I had a question.

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  • Anonymous

4 out of 5 eggs No confidence in ATHQ

I do not recommend this company for purchase. Yes, the shipping was adequate, however, the packaging left a lot to be desired. It was the original item packaging with a black plastic shrink wrap. We were lucky it was not crushed in transit. We ordered a handheld 2D scanner and received a 1d orbit scanner that was half the price. We requested a replacement unit for the correct item requested, and while the incorrect item was in transit, ATHQ changed the request for replacement to a refund, saying they did not have the item in stock. Several days later, the item is still listed as available for purchase from them. ATHQ was called to check on the replacement, and the man that answered transferred me to 411. On call back he transferred me to a woman's voicemail. A voicemail was left and days later, there has been no return call.

2 out of 2 people found this review helpful. Did you? Yes No

  • william b.

4 out of 5 eggs

This is a refurbed Cisco router. It is working fine, no problems.

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  • Benjamin C.

4 out of 5 eggs Broken NOT Refurbished

The modem is not working. I tried everything myself and had comcast come out to look at it too.

1 out of 1 people found this review helpful. Did you? Yes No

  • Matt H.

4 out of 5 eggs Pay for Upgraded Shipping

In today's times, I should have known to upgrade shipping. It took a long time which I know you don't have control over that piece of the equation.

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  • david s.

4 out of 5 eggs return

Anyone purchasing, be very carefully and read fine print.. newegg and seller have a 15 percent restock fee plus shipping cost. they hide the hidden cost. EXTREME CAUTION ON BOTH SELLER AND NEWEGG

1 out of 1 people found this review helpful. Did you? Yes No

  • James P.

4 out of 5 eggs Trustworthy seller

I would feel confident buying from this seller

0 out of 1 people found this review helpful. Did you? Yes No

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Seller Profile: ATHQ