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Seller Profile: ATP Warehouse

ATP Warehouse

SERVERONICS has served Computer resellers, VARS, System Integrators, End users, Gov't and Schools for over 10 years. We are independent stocking distributors of Computer Systems and Components and have access to over 100,000 lines items daily. Our 10,000 sq ft. facility allows us to stock all our products and be able to ship anywhere in the USA or Internationally. We carry Servers, desktops, notebooks, computer components such as hard drives, memory upgrades, processor kits, raid controllers, storage units and racks, tape drives, video cards, network cards, switches and more from various leading manufacturers. Our Regular business hours: Mon-Fri 9am-5pm EST. (Excluding US Public holidays). Our Shipping cut off time: 4PM EST (Mon-Fri excluding weekends and US Public holidays). Items are shipped via USPS or Fedex. If a customer has a particular preference as far as Shipping company, then we need the customer to email us IMMEDIATELY after placing the order with the request (or before placing the order). Failure to immediately contact us will result in the item to ship using default shipping company (USPS or Fedex).

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 45 days
  • Restocking Fee: 0.00%

RMA Policy

ATP Warehouse Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from ATP Warehouse
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by ATP Warehouse
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, ATP Warehouse will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by ATP Warehouse.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. ATP Warehouse will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 327 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Ed H.

4 out of 5 eggs

Item I ordered arrived as ordered and about 5 days early. It was impressively/securely packaged too. I would definitely buy from this seller again.

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  • Lawrence L.

4 out of 5 eggs An outstanding Computer Equipment Supplier

yes

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  • David M.

4 out of 5 eggs Good job

I would recommend this seller, based on this purchase experience. The item was received a day earlier than expected. The product was well packaged and arrived in good condition.

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  • Sam C.

4 out of 5 eggs RMA not available

Yes, I received items on time, however, I dont need them, and cant return them. So now Im stuck with an item, I dont need nor will use. I wanted to RMA the items back to the seller, but these items cannot be returned.

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  • Benjamin L.

4 out of 5 eggs Repeat customer, small issue easily corrected

Have ordered from Serveronics many times over the last few years mostly hard drives for a large (8 drive) zRAID build purchasing drives over time to avoid getting a full set from one batch and a refurb HP 1U rack server. They have always shipped fast and secure, server was packed in form fitting foam like a new unit. Hard drives are wrapped in heavy bubble wrap and secured in box with packing foam. Out of 8 drives I have received one that was DOA and instantly replaced and in my last order got one that was a mis packed return with a broken screw in one of the mounts, also quickly replaced. Very easy to deal with and would not hesitate to buy from again.

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  • Anonymous

4 out of 5 eggs dishonest and fraudulent

sells used items as new, avoid at all costs.

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  • Benjamin L.

4 out of 5 eggs Another easy transaction

This is the 6th drive I have purchased (I am doing a staggered upgrade on a RAIDz, spreading cost over time and avoiding risking a batch manufacturing issue) and every transaction has been easy, with fast shipping. One of the 6 drives failed to be recognized on install and was quickly and easily replaced. I need 2 more drives to complete the upgrade and will continue to buy from Serveronics.

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  • Roger B.

4 out of 5 eggs Thin Drive

I put these SATA drive bays in my computer to make it handier to get to them. They are wonderful, from windows to Linux in minutes. The thin drives I bought fit the drive bay beautifully. so in a 5.25 bay I have both, a3.5 drive and a laptop 2.5 drive. Thanks to Newegg all of this is possible. Also a big thanks to this vender for the drives. The transaction went like clockwork, smooth as glass. Oh yeah I almost forgot, the price on the drives was very reasonable. I will buy more later. Also for this usage buy the hot swap drives. Thanks

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  • Retired IT Tech

4 out of 5 eggs Quick Ship and Very Well Packaged

I purchased 3 HDD's from this seller, the package came earlier than expected and the seller packaged it BETTER than the Manufacturer does with their own product. I'll definately buy from this seller again! Retired IT Tech

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  • Michael S.

4 out of 5 eggs Excellent Seller

Would buy from again and would recommend to others. Excellently packed.

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Seller Profile: ATP Warehouse