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Seller Profile: Aventis Systems

Aventis Systems

Aventis Systems, Inc., located in Atlanta, Georgia, is one of the fastest growing private companies in the U.S. We specialize in Dell and HP lines of servers and storage units, as well as Cisco, Dell, and HP networking equipment. We also offer a full suite of business class workstations, desktops, laptops and all hardware components necessary for upgrades.

Our mission is to build long-lasting relationships with customers by offering an extensive plan designed to cover their IT needs. We start by leveraging experienced sales and engineering professionals to evaluate our customers’ infrastructure in order to craft the most cost- effective solutions. Due to our expansive inventory, we deliver these solutions with the shortest build and ship times in the industry. Additionally, Aventis Systems offers on-site installation services for customers across the continental U.S. so that we can implement their projects as quickly as possible. All of our customers are covered by comprehensive warranties which include access to dedicated, domestic technical support. Optional maintenance service plans are provided by certified technicians with on-site response times as short as two hours. Finally, to further simplify the purchasing process, we offer equipment trade-in and financing options.

By providing you with a comprehensive IT plan, Aventis Systems effectively helps you focus on your business, instead of the hardware that runs it.

What can Aventis Systems offer you?
- Up to 50% Cost Savings
- Over 5,000 Products In Stock
- Same-Day Build Available
- Customized Configurations
- Certified Technicians
- Robust Warranty Options
- On-Site Support Services (NBD & 4-Hour Response)
- On-Site Installation Services
- Knowledgeable Sales Professionals
- Financing & Leasing Options

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

We strive to complete each order with speed and accuracy. In the event that you have an issue with your purchase from Aventis Systems, Inc., please read our return policy and do not hesitate to contact us.

You may only require simple instructions to correct a problem with your product. Please contact our Technical Support department toll-free at 1.866.528.9313 Ext. 2 to troubleshoot the issue. If the problem cannot be resolved through troubleshooting, your product will be repaired or replaced by Aventis Systems, Inc. under terms described in the Warranty Agreement.

Please follow the steps below for all returns and repairs:

Contact Aventis Systems, Inc. by phone at 1.866.528.9313 Ext. 2 or email cs@aventissystems.com to troubleshoot the issue.
If the issue cannot be resolved via troubleshooting, you will be provided an RMA number and instructions for return.
Submit the RMA Request form. and include a printed copy in the shipment with the exchanged product.
Aventis Systems, Inc. offers cross-shipping options for domestic customers; valid form of payment information is required to be on file. Please be advised that the exchanged product must be returned within 30 days with the completed RMA form to avoid being charged in full for that item.
We do not offer the cross-shipping option for international customers. International customers must pay for their own return shipping
Purchases may only be returned for refund within 30 days of the purchase date. The buyer must pay a 15% restocking fee and all shipping costs associated with returning the equipment.

Purchases may be cancelled within 1 business day of the purchase date. The buyer must pay a 15% restocking fee due to order fulfillment process.

All software purchases are final.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

3 out of 5 eggs Based on 44 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Jeff Merchant

4 out of 5 eggs Products received are not what we ordered

Ordered two HP microservers, but they sent us lesser models 'because that's all we had in stock'. Told me to return them to Newegg if I had a problem with it, but they don't do returns through Newegg. Avoid this company.

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  • Joe D.

4 out of 5 eggs After a week, my order finally got processed, then a few more days for delivery after being told 2-3 days from order date.

After over a week of showing my delivery tag had been created, the seller had not called for pickup from the delivery service. I truly believe if I hadn't called newegg customer service and complained I would still be waiting. A couple of days after newegg contacted the seller I finally got an email from them stating my order was almost completed. A few days later (2 weeks after ordering) it finally arrives

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  • Christopher S.

4 out of 5 eggs Good but not fully checked out

Computer shell was pretty scratched up (no big deal), but the audio output port would not accept the plug. Found that there was part of a plug broken off in the receptacle. I was able to finally remove it after working on it for an hour. All ports need to be checked on these.

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  • Danielle K.

4 out of 5 eggs HP monitors

Love these monitors. They work beautifully first time, all the time out of the box.

Aventis Systems Response:

Hi Danielle. We really appreciate you taking the time to share your experience with us, and we are so happy to hear that you love the monitors. If you have any additional questions or need anything else, please let us know. Thank you for the wonderful review and for choosing to buy from us. Aventis Systems

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  • Henry S.

4 out of 5 eggs Pretty darned satisfied

Shopping for new-to-me PC (since current Win7 machine being phased out). This was a great deal, with even more RAM than I'd been looking for.

Aventis Systems Response:

Hi Henry, thank you for the wonderful review and for taking the time to share your feedback with us. We are so happy to hear you found exactly what you were looking for. If you have any additional questions or need anything else, please let us know. Thank you again for choosing to buy from us. Aventis Systems

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  • Daniel C.

4 out of 5 eggs The Transaction went fine.

Thank you for the product. Out server was down and this component was needed.

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  • Brandon J.

4 out of 5 eggs Slow delivery, Product as Described, POOR email customer service...

After four days of the order giving me a tracking number but saying it had not yet left their facility, I e-mailed the seller daily for two days with no response whatsoever. Their customer service is horrendous if they can't even answer an email properly. I then called on day 6 and they told me that they would look for the package and called me back. They did not. The next day I called and they said the package had a new tracking number and something got messed up in their system. Item arrived on day 7 after ordering.

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  • Barbara A.

4 out of 5 eggs

Computer did not work, i have to pay to send it back for refund. they will charge a restocking fee as well... better places to shop and buy.

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  • George O.

4 out of 5 eggs Refurb had issues

Touchpad didn't work. I am an IT Pro with 35+ years of experience and figured it would be a simple fix; like the connecting cable from the touchpad had come loose from the mother board. Tried various methods to get things back in order, nothing worked. Settled on using an external mouse instead.

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  • Frederick M.

4 out of 5 eggs Very happy- unable to use

Unable to connect to the internet, or activate windows. Wouldn't work with my wireless network adapater

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Seller Profile: Aventis Systems