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Seller Profile: AVGPC

AVGPC

AVGPC has been serving the IT world for more than 15 years. With over 150 combine years of experience in the field, we work to bring the right solutions for you or your business with unmatched speed, quality, and pricing. We look forward to providing our services to you for years to come.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

AVGPC Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from AVGPC
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by AVGPC
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, AVGPC will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by AVGPC.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. AVGPC will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 63 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs

I recommend this site

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  • Anonymous

4 out of 5 eggs Very good overall

Only issue was delayed shipping, would have been nice if they reached out to give a heads up it would be delayed. But product is great, customer service was 10/10

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  • Anonymous

4 out of 5 eggs Great

Exceeded expectations looks great very quiet great buy for the price

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  • Anonymous

4 out of 5 eggs 10/10 must buy

Came in so quick and runs amazing, great company and great product.

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  • Anonymous

4 out of 5 eggs Negative

PC came with a broken part

AVGPC Response:

Hi, Please contact me at 909 816-7635 and I'll help you replace the broken part. Thanks

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  • Jessica J.

4 out of 5 eggs Fantastic Affordable PC!

I can't say enough! You definitely get the most bang for your buck with this PC. It runs quiet, I can run games on high with no issues. Beautiful unit. VERY happy with my purchase and you will be as well! The only thing is the middle light inside doesn't change but I heard there is an LED download that will fix that. Still gets all the eggs though!

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  • Dylan Schatz

4 out of 5 eggs

Pc is very fast and does really good on my games I love to play. The only thing is I thought the rgb fans displayed different colors. Mine only flashes blue. Im not sure if i thought it would be different or if I just dont know how to change it! Overall great product

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  • Valerie R.

4 out of 5 eggs Seller ghosted me

I bought a PC from this seller that had problems. I came to find out it was made from used parts but wasn't advertised as such. The seller was slow then ghosted me when I was trying to work with them, so I missed the return window. Would not do business with them again.

AVGPC Response:

please contact support@avgpc.com to resolve this issue. We will never use "used" parts in our system.

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  • Gregorie H.

4 out of 5 eggs Good product slow to send

I would recommend but the pc was a week late, adv if they have a good deal be prepared for nerds like me who cant wait an extra week for their pc

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  • Anonymous

4 out of 5 eggs

Awesome customer service! Replied back pretty quick when I had questions. Couldnt be happier with my order. Definitely recommend

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Seller Profile: AVGPC