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Seller Profile: Avision

Avision

Founded in April 1991 by a group of engineers with strong engineering expertise, Avision designs, manufactures, and markets a complete range of quality, high performance scanners and key components for multi-function products. Through innovative product development, strategic partnerships and successful business models, Avision has become a leading supplier in the scanner industry.

To ensure the world class product quality and reliability, Avision attained ISO-9001 certification in 1993, ISO-14001 certification in early 2002 and ISO13485. The implementation of ISO-9001 significantly helps every employee build quality into every aspect of the company's operation.

Avision understands that continuous innovation is the key to success. Hence we unceasingly encourage creative ideas and invest a significant portion of our revenue in research and development to enhance our product quality and features. Due to these efforts, our business success is achieved.

To meet the strong demand from the market, Avision has expanded its scanner capacity to 300,000 units each month and also extended its factories overseas. As a reputable company committed to providing complete customer satisfaction, Avision will continue to provide high-performance and innovative products for its worldwide customers.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Avision
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Avision will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Avision will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 15 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Windows has trouble working with it

Every time I boot into Windows, the system can't find it until I unplug it, wait a few seconds and plug it back in. Other than that, seems to work fine.

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  • James D.

4 out of 5 eggs Sent wrong item / item defective

The device ordered was a duplex scanner, the device sent was a simplex device, and was returned. It looks like item was incorrectly described and Newegg / Avision have updated the website.

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  • Wallace D.

4 out of 5 eggs Good Prodcut, packed well and shipped promptly

Thank you for a good product!

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Seller Profile: Avision