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Seller Profile: BeswinVRCA


Founded in 2007, BeswinVR workshop based in China, With 3 salesman, 5 R&D engineer, 1 designer, 1 after service. Set up sales agent in HongKong, USA, UK, German, Registered Brand name "MAG P90", "BeswinVR". We focus on FPS VR controller R&D and solution service for VR arcade and individual VR gamers. It's a small team but growing faster.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

BeswinVRCA Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from BeswinVRCA
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by BeswinVRCA
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, BeswinVRCA will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by BeswinVRCA.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. BeswinVRCA will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


5 out of 5 eggs Based on 19 ratings

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  • Benjamin F.

4 out of 5 eggs

My ONLY "complaint" is that it was a deprecated item and not the current iteration of it. But that ultimately falls on me since I didnt do enough research before pressing the button and when I messaged them they did inform me it was an older varient. i didnt deduct any rating because that was my own fault. even though it was a previous generation it is great quality and does the task it was purchased to do.

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  • jonathan g.

4 out of 5 eggs I love Beswin's BoboVR!

This is my second BoboVR halo headstrap I got this one for my wife so she can VR in comfort The price is amazing for such a great product

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  • Anonymous

4 out of 5 eggs Impressed

Exactly what I ordered and delivered early. Awesome service.

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  • Gail S.

4 out of 5 eggs Great support to issue a refund for defective product

Beswin grips with Newegg were defective, the part around one of the metal clips came unglued after a couple of uses. Had to superglue it back but then it was too short to fit in the Anker charger to be charged. Plus, other fabric fastenings on the other grip were also at risk to have the controller fall out of my hand as it did with the first ungluing. these were the ONLY option to be able to use the Anker charger and they were shoddy. I was happy to get a refund.

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  • Anonymous

4 out of 5 eggs Great

As advertised very happy overall would definitely recommend to friends and family

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Seller Profile: BeswinVRCA