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Seller Profile: Brinch's marketplace

Brinch's marketplace

About BRINCH
BRINCH on Newegg Business is an online 3C electronic and outdoor product marketplace dedicated to providing you with an online shopping experience that is easy and convenient at amazing prices. With a wide array of products ranging from 3C electronic to outdoor product .BRINCH on Newegg is your one-stop-shop for 3C electronic and outdoor product .
Today, we are a continually growing company striving for uncompromising quality and top notch service. Our goal is to provide our customer BRINCH, we add value into every product we sell. Value isn't necessarily the lowest price: it's a fair, competitive price for top-quality product. We control costs in every facet of purchasing, distribution, sales, and marketing. We sell direct to end users, through online auctions, and to distributors, effectively eliminating a layer of middlemen.
Quality This is one word that means a lot to us here at BRINCH. We know what buyers on the internet want: worry free, well designed products at a great value with speedy delivery! We purchase all of our products to the highest standards, ensuring they utilize only the finest materials, and are manufactured to last.
If you have any question, click Email This Seller button above.

About BRINCH Shipping
We will ship your orders within 1-3 business days after the payment finished.As soon as it ships, we inform you shipping details, including a tracking number.Most of products will ship from US warehouse.It will be deliver within 3-7 days.If US warehouse is out of stock,we will ship it for oversea. In most times item will reach most of the countries within 7 to 19 working days. But we are so sincerely hope you can receive your item as fast as possible. If you feel it is too long time to receive your item, please send message to us first. We will try to solve any problem.

Note: This information is offered for reference only, and has some declination fact. Shipping Time will be changed due to the Holiday,weather,local post,local natural disaster&Custom passing. If it is delay by these reason, pls contract us first before leave the bad feedback.

About BRINCH Return Policy
We accept return or exchange within 14 days after package delivered.
Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.If buyer places the wrong order or just don't need the item,
we accept return with 15% restocking applied.

BRINCH online Customer Service
You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any netrul or bad feedback.Your question will be answered in very short time.
Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)
If you have any question, pls sent eamil to us GJY48886NG@163.com

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Brinch's marketplace Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Brinch's marketplace
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Brinch's marketplace
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Brinch's marketplace will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Brinch's marketplace.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Brinch's marketplace will refund back to your method of payment.

Restocking Fees and Return Shipping Labels:
Brinch's marketplace can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

3 out of 5 eggs Based on 449 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Wrong color laptop stand

I ordered a black laptop stand to match the color of my laptop. I was sent a Silver color stand instead. Its functional so not going to bother to return it but I don't like when a company doesn't make an effort to correctly fulfill the order. Color is a preference. They should try honoring that or explain why they can't. Don't just send whatever you have. Won't be a returning customer for them.

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  • Anonymous

4 out of 5 eggs Just Ok.

Not sure. No communication from seller and the tracking number was not working. Still, item arrived.

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  • Anonymous

4 out of 5 eggs Quick service

I ordered a bit late for Christmas but it arrived in good shape on time. Thank you!

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  • Anonymous

4 out of 5 eggs

I've received the drive and it was as described. I've not even taken it out of the box yet as it's going to go along with my new computer which I haven't had time to set up. Assuming the unit wasn't damaged in transit or has a defect, I expect it will more than fulfil my needs.

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  • ROBERT M.

4 out of 5 eggs Stuff works as it should

Bought a converter so I could play an old ps2 and n64 game console on a 1080 TV. Changes the rca outlets and upscale to hdmi. Picture is MUCH BETTER than hookups with the rca jacks.

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  • Anonymous

4 out of 5 eggs There shipping is terrible

I ordered a product on march 10 and still have not received the product.

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  • Anonymous

4 out of 5 eggs poor quality dont buy

poor quality dont buy

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  • Anonymous

4 out of 5 eggs

Tried contacting the seller, shippers, and Newegg. Zero help and was mailed to the wrong address even though I contacted them the next day after the order posted.

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  • JMD

4 out of 5 eggs Returned item

The items didnt meet my needs. So I returned and got refunded. Customer service made this easy

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  • Anonymous

4 out of 5 eggs Reliable

The items came on time to complete my project. I've used newegg before; I will again.

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Seller Profile: Brinch's marketplace