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Seller Profile: BSI Marketplace

BSI Marketplace

Based in Minnesota, Business Systems International has been serving customers since 1986.We carry equipment from all major and several minor telecommunication manufacturers, including Telrad, Inter-Tel, and Comdial, in addition to many rare and hard to find brands and items. Orders are typically shipped out same day, Monday through Friday. We provide a one year warranty on the majority of products, no extra charge.
Telephones include new handset and wall cords, unless otherwise noted. We primarily ship UPS, but other options are available upon request. All equipment is in refurbished condition unless otherwise noted.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy

Non-Defective returns are subject to a maximum restocking fee of 15%, actual fee to be determined by management.
Defective returns will be replaced at no charge so long as they meet the warranty terms.
Warranty does not cover intentional damage, damage due to abuse, or liquid damage.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

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Seller Profile: BSI Marketplace