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Seller Profile: Business Systems Connection

Business Systems Connection

Established in 1997, BSC is a premier reseller of New and Refurbished Data Networking, Voice and Video Communication products. Our specialty is Wireless Networking Systems and Components. We stock thousands of items in our 20,000 square foot warehouse facility. Centrally located just south of St. Louis, Missouri, we are within 1-3 days Ground Service to most of the lower 48 States.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Business Systems Connection Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Business Systems Connection
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Business Systems Connection
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Business Systems Connection will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Business Systems Connection.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Business Systems Connection will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 91 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • david b.

4 out of 5 eggs Seller delivered the right goods in new condition promptly

Ordered two pieces of Mikrotik equipment. They came Fedex in two shipments, packaged properly. Would buy from this seller again.

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  • Jerry M.

4 out of 5 eggs Missing parts

The item was delivered on time but mounting screws packaged incorrectly. Need to go through several channels to get replacement since Newegg is a third party vendor

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  • Curtis T.

4 out of 5 eggs Wow

Super fast shipping.. Item was shipped same day and received it within few days.

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  • Ryan B.

4 out of 5 eggs Very pleased with this seller and their products.

The seller was very detailed in the products features and cababilities. I would personally recommend this business to anyone, the Poe switch I bought was professionally packaged and was shipped very quickly. Thank you for such a great product, the price was great considering the quality of the poe switch. Thanks again, it was a pleasure doing business with you.

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  • Anonymous

4 out of 5 eggs

I ordered two units on Wednesday after business hours. Selected 1 day shipping. On Thursday I checked my email for a shipping update, there was none to be found. I called customer service to make sure my package shipped on Thursday or else I wasn't going to get it until Monday. I talked to Brian in customer service he looked into my situation and made sure my package went out on Thursday. I don't know if my package would have shipped without his intervention, but I was very satisfied when I arrived on Friday.

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  • Pierre Y.

4 out of 5 eggs

On time delivery

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  • Anonymous

4 out of 5 eggs Good Seller

Always great to deal with! Fast shipping, great customer service. Thanks!

Business Systems Connection Response:

Thank you for your feedback. We are looking forward to doing business with you again

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  • Anonymous

4 out of 5 eggs Fraud. dont order from them. they dont ship

Placed an order and they never shipped. they falsely generated a shipping label but had no products to ship. I am disuputing charges now. I cant rate zero stars so I have to do 1.

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  • SMHarman

4 out of 5 eggs Great Seller Prompt Shipping

Product as described, shipped promptly and delivered without damage to packaging or product.

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  • DarrinT

4 out of 5 eggs Excellent Experiance

So far so good. I made my Purchase on the Friday evening before Christmas and it was on my doorstep Tuesday Afternoon! Wow!

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Seller Profile: Business Systems Connection