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Seller Profile: BuyVPC

BuyVPC

BuyVPC is a direct technology provider or direct marketing reseller (DMR). DMRs are large multi-vendor IT providers that rely heavily on the Web and Telephone to sell to their customers. BuyVPC offers competitive prices along with a rapid delivery times, knowledgeable account executives and courteous helpful support. We offer hundreds of brand names and do not favor one brand over another. We simply offer the best solution to fit our customer’s IT needs.

BuyVPC strives to be viewed as setting the industry standard for operational excellence in our selling, ordering, fulfillment and support processes. We are passionate about being viewed by customers as the leaders in customer service supported by knowledgeable and responsive technology experts.

Our purpose is to help customers achieve their goals by providing them with the technology advice and products they need. Our belief is that every customer is unique and deserves to be treated with superior customer service. We work closely with every customer before, during and after every purchase.

We take a comprehensive approach to implementation, installation and integration. We offer complete system configuration with our nationwide partners. Our commitment continues long after your initial purchase. Our certified executives are available by phone or email in an ongoing basis providing support for your continued technology needs.


What’s the BuyVPC difference?
•Understanding each customer’s needs and buying requirements
•Providing fast, Accurate answers to product questions.
•Shipping quickly from the industry’s largest in-stock inventories
•We respond with a sense of urgency to all of our customer’s technology needs.
•We keep our commitments
•We listen
•We make things happen
•We run our business with passion and integrity

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

Returns Policy
Vantage Point Corporation (VPC) allows customer returns based on the policies of the original product manufacturer. Software is not returnable if the packaging has been opened.
Customers must notify VPC Customer Relations of any damaged Products within fifteen (15) days of receipt. Seller offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certain merchandise, as detailed below and as updated from time to time.

1. Return Restrictions.
• Defective Product Returns.
Customer may return most defective Products directly to Seller within fifteen (15) days of invoice date and receive, at Seller’s option, credit, replacement, or exchange. After fifteen (15) days, only the manufacturer warranty applies.

• Non-Defective Product Returns. Customer may return most non-defective Products directly to Seller within thirty (30) days of invoice date and receive, at Customer’s option, credit or exchange, except that an automatic Seller restocking charge will reduce the value of any such credit or exchange by a minimum of fifteen percent (15%).

• Restricted, Manufacturer-Only Assistance. Certain Products cannot be returned to Seller for any reason—without exception—and Customer must contact the manufacturer directly for any needed assistance.

• Return of Software or DVDs. VPC offers refunds only for unopened, undamaged software and DVD movies that are returned within 30 days of invoice date. Seller offers only replacement for software products and DVD movies that either: (i) are defective but are returned within thirty (30) days of invoice date; or (ii) are unopened and undamaged, but are returned more than 30 days after invoice date; such replaceable merchandise may be exchanged only for the same software or DVD movie title. Multiple software licenses may be returned for refund or exchange only (i) if specifically authorized in advance by the manufacturer; and (ii) if returned within thirty (30) days of invoice date.

2. Customer Shipment of Returned Merchandise.
• Return Merchandise Authorization (RMA) Number. No returns of any type will be accepted by seller unless accompanied by a unique RMA number, which Customer may obtain by providing the following information to VPC Customer Relations: customer name, applicable invoice number, product serial number, and details of Customer’s issue with the product. Customer has five (5) days to return a Product after the applicable RMA is issued. VPC reserves the right to refuse any UNAUTHORIZED returns: those that occur after the five (5) day period or those involving Products that are unaccompanied by valid RMA’s.

• Returned Products Must Be Complete. All Products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. VPC reserves the right to refuse the return of incomplete Products. In addition, VPC will charge a minimum fifteen percent (15%) restocking fee for returns that are accepted.

• Responsibility for Shipping Costs. Customer is responsible for the cost of shipping returned items; Seller is responsible for the cost of shipping replacements or exchanges of returned items.

• Customer Shipping Insurance. Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping method that provide proof of delivery. Seller is not responsible for loss during such shipment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 6659 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Gregory N.

4 out of 5 eggs Would Buy From Again

product is as described, and was well packed. I would buy from VPCI in the future.

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  • Anonymous

4 out of 5 eggs Warm LED lightbulbs

They work exactly as described. No complaints they're a lovely warm tone

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  • Anonymous

4 out of 5 eggs

Thank you

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  • Anonymous

4 out of 5 eggs Seller doesn't care about the costumer

Seller sent the incorrect item and is refusing to make it right. In order to get a refund they want me to pay out of my own pocket even though they are the ones that sent the incorrect item. The only other option I was given was to receive a 50% refund and keep the item which is no where near worth it. At this point I lose less money paying postage for a 50 pound package to be returned. Stay away from this seller if you can.

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  • Anonymous

4 out of 5 eggs Terrible customer service

Ordered a pallet of water but only 1 case arrived

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  • Anonymous

4 out of 5 eggs Terrible customer service

Ordered a pallet of water only received a single case seller wants me to pay return shipping and is refusing to send me the correct quantity. Buyers beware.

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  • Kassey E.

4 out of 5 eggs Not much to complain about

The PC arrived in great condtion, on time, and in good packaging. My only nitpick, would be making future packaging discreet to avoid people stealing a package with a large high end PC shown on the box. I live in an apartment, and the package was dropped off at 10pm in the entryway. Thankfully I got to it before it was potentially stolen.

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  • Momotaka S.

4 out of 5 eggs ASUS TUF Gaming 32" 1440P HDR Curved Monitor (VG32VQ1B)

Great monitor, the only thing that is a short coming is the built in speaker is inadequate.

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  • Anonymous

4 out of 5 eggs New AIO

I have had an AIO desktop computer for seveal years. Really like using a desktop computer, doesn't take up a lot of space & get things done. I use my cell phone for some things but like the bigger display. My old computer is running sluggishly, afraid it might be dying. Didn't want to lose files stored on it so decided to upgrade. Around Black Friday found this deal on Newegg. Did some research, MSI had some decent reviews & the price was right so opted to get it. The computer arrived when it was promised. Came in the original packaging which was well packaged. I was able to get it unpacked and up & running fairly easily. Good screen size & display. System seems to run fairly fast. Looking forward to years of use!!!

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  • Robert R.

4 out of 5 eggs Excellent

I will definitely buy from again.

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Seller Profile: BuyVPC