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Seller Profile: BZB Express

BZB Express

In 2005, the inception of BZB Express sprouted from the minds of two friends: one a savvy sales consultant and the other a dedicated engineer. Inspired by the ever-changing advancements of electronics and audiovisual technology, they devised a platform to offer professional consultation and deliver high-quality systems to any size infrastructure from schools and businesses to local installers, integrators, and end-users. Today, their vision thrives with the opportunity to offer AV solutions to the world each and every day.

BZB Express is an established AV supplier located in the Silicon Valley, servicing customers worldwide. Exclusive relationships with highly regarded manufacturers allow BZB Express to provide top-quality merchandise at the most affordable prices. Our main headquarters houses a large-capacity warehouse and is headed by a full team of designers, sales, and integrators. Commitment to excellent service and delivering dependable products with efficiency is BZB Express' main staple and foundation.

Why BZB Express?
Cost: BZB Express maintains a fully stocked warehouse of high-end products available to our customers. We are able to save our clients shipping charges and offer competitive pricing as a result of the volume we move for our associate manufacturers.

Knowledge: Our experienced design, integration, and sales teams are proud participants of professional AV seminars, events, and trainings. Each year we attend exhibits to uncover the latest in the AV industry. We also maintain a close relationship with our participating vendors to properly endorse their products. Our clients can count on BZB Express to research and qualify the products we deliver
Service: Our staff of customer service/technical support representatives are well experienced in customer care and recognized for providing outstanding assistance. We provide our customers the highest degree of prompt and professional support with their demands and concerns our top priority. Through our vast selection of quality products, excellent customer service, and integrity, we strive to nurture an everlasting relationship with our customers.
Wide Selection of Quality Products:   We are a one-stop supplier! Working with many award-winning AV companies allows BZB Express to offer an array of diverse solutions. New, qualified products are added weekly as we continually search for cutting-edge solutions to satisfy our broad and demanding customer base.

BZB Express maintains business relationships with companies of all sizes. With outstanding customer care and a great selection of high-end solutions, we are proud to be recognized by many reputable companies such as:

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

BZB Express Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from BZB Express
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by BZB Express
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, BZB Express will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by BZB Express.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. BZB Express will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

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Seller Profile: BZB Express