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Seller Profile: California Server Pro

California Server Pro

California Server Pro is a global provider of server parts and enterprise memory, HDDs, and SSDs. We are committed to providing the highest level of customer service and the speediest shipping handling with the goal of achieving 100% customer satisfaction at all times.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

Returns within 30 days from the purchase date will be accepted with 15% restocking fee, no returns allowed after 30 days. All returns must be approved by Customer Relations who will issue a Return Merchandise Authorization (RMA) number. If the item is defective and is under warranty, please contact us and we will assist you in pursuing a warranty claim with the manufacturer.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 473 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • John D.

4 out of 5 eggs This is truly a great seller

The item came sooner than expected and was exactly what I had ordered. Unfortunately, it seems there was flaw with the BIOS on the server motherboard. CA Server Pro handled the replacement with great communication and speed. I can't recommend this seller enough. They are great!

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  • David F.

4 out of 5 eggs

Great customer service and quick order turn around time.

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  • John B.

4 out of 5 eggs CA Server Pro

I will certainly use CA Server Pro in the future. They stand by their word and treat customers with integrity.

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  • David M.

4 out of 5 eggs Fast Delivery

I ordered mounting screws from CA Server Pro, and they we delivered more quickly than I expected. They were exactly what I needed and they arrived even before my drive I planned to mount had arrived.

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  • Malinda D.

4 out of 5 eggs Excellent service

Newegg called me personally to let me know that the model I purchased online was outdated and that they would replace with a newer model at no additional cost. Now that's excellent customer service.

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  • Matthew R.

4 out of 5 eggs incorrect order handled exceptionally well

I had placed an order with CA Server Pro via newegg.com and had received something slightly different than what I had ordered (or, what I had intended to order). I contacted them via newegg's Contact Seller link to tell them about the issue. Within a short time, a rep from CA Server Pro called me and spoke to me personally to apologize for the mistake. As a result of our phone conversation, they shipped the correct item to me right away. Not only that, but they did not require me to return the original, mistaken item. Whether the mistake was theirs or mine (and I honestly do not know which it was), I was extremely impressed at how CA Server Pro handled the issue. I would highly recommend this seller for their exceptional customer service.

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  • Kirk L.

4 out of 5 eggs Systems Engineer

Great tower. No use for the 1394 front panel outlets though.

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  • Kaleb W.

4 out of 5 eggs Best Prices

No better pricing and customer service on the webs. Highly recommend ordering and working with this small business, CA Server Pro.

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  • Chris D.

4 out of 5 eggs Excellent Customer Service!

CA Server Pro has been awesome! They gave me some of the best customer service I have ever received! I accidentally ordered an HDD that wasn't compatible with my system and they returned it without question! Highly recommend!

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  • Receiving PO 25005WW

4 out of 5 eggs Impressed

The reseller took the time to notify us of an item that was end-of-life, and offered the replacement model to us immediately. We would have eventually learned about this with our own research, but having this information coming direct from the reseller helped us avoid a costly workaround. Very impressed

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Seller Profile: California Server Pro