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Seller Profile: CAMIUS

CAMIUS

In CAMIUS, we are devoted to creating the user-friendly, secure, and finest residential and commercial-grade security camera system products.

We offer the latest Camius security systems:

• Ultra HD 4K Security Camera DVR Systems allow upgrading many homes and business owners' old traditional low-resolution systems. Without a need to re-wiring, replace the old DVR recorder and cameras with the latest Camius. Install Camius View free iOS (iPhone, iPad) and Android app and centralized management software (VMS) which is compatible with not only Windows PC but Mac as well. We are offering 12 and 24 channels Hybrid XVRs along with 1080p, 5MP, 4K (8-Megapixel) analog dome, and bullet-shaped BNC cameras. Camius TRivault series security recorders work not only as 8 and 16 channel DVR recorders but as 4 and 8 channels IP NVRs (network video recorder).

• PoE surveillance NVR systems with 4MP-5MP (2K), 4K (8MP) Ultra HD high resolution to offer 24-7 remote access, and audio-video recording. Camius 8, 16, and 32 channel NVR recorders support the highest in the industry bandwidth to accommodate UHD recording up to 8 megapixels. Certain NVRs have a built-in PoE interface for plug-n-play installation when the recorder automatically auto-assign the Camius PoE camera an address without a need for individual configuration. Non-PoE, Non-Camius IP cameras can be added to Camius NVRs using an external PoE switch.

• Camius IP security cameras include a minimum of 5-megapixels (2K) indoor, outdoor dome, and bullet cameras with audio recording capability. Equipped with a built-in microphone. We also offer Camius 5MP and 4K Spotlight security cameras with exceptional deterrent features such as a built-in siren, bright over 200 lux security spotlights which can be configured as a warning or strobe light, 2-way audio to listen and speak using the Camius View smartphone camera app. Camius IP cameras are best used with Camius IPvault and TRivault NVR recorders to get recording triggered by motion or even voice, backup to your cloud storage (Dropbox/Google Drive).

Camius has introduced advanced cameras with optical zoom features such as:
- Camius SCOUT20PTZ - full HD 1080P PTZ Speed Dome IP PoE Camera with massive 20x optical zoom, video analytics
- Camius BOLTVM5 - 5MP 10x Motorized Zoom Bullet IP PoE Camera

• Full HD 1080p Wire-Free Battery-powered Wireless Security Camera System with a 6 Channel DVR (recorder). No wires, Absolutely cordless, 100% wire-free battery-powered security cameras designed for indoor and outdoor monitoring. Additional cameras, base hub NVR, battery, and chargers (including the solar panel) can be purchased as well.

All Camius systems can be viewed on Camius mobile app and Windows PC & Mac compatible software simultaneously also accessed via certain web-browsers.

Camius strives to develop current products and introduce new ones so that we can provide our customers with smart and DYI (do-it-yourself) solutions.

We are shipping from California (US) and offering free US domestic ground shipping for most of our products. If your order is received on or before 12 PM Pacific Time on a business day (Monday to Friday), it usually ships on the same day.

By purchasing Camius products through Neweggbusiness, companies get the best rates (below retail).

For any issues, concerns, or suggestions while using our products or software, warranty, return, exchange please kindly contact us by texting or calling at (424) 543-4474 (Mon-Fri 9-5 Pacific Time) or send us a message via camius.com/support

If you have any questions prior to purchase, our team will be happy to assist you.

Contact number: Text/Call at (424) 543-4474 (Mon - Fri 9-5 Pacific Time)
We encourage you to check with Camius about authorized resellers on other platforms to ensure the authenticity of products and warranty.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

CAMIUS Return Policy:

All returns must include the following, or they will be rejected and returned to you at your cost:
. Product purchased from CAMIUS.
. Original Condition, no physical damage
. All accessories, manuals, warranty registration cards, etc.
. Original UPC/serial number intact on product and retail package (Proof of Purchase)
. Please submit return or replacement requests via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date. Newegg will provide accurate RMA numbers.

Further information about returns:
1. We process refunds or replacements within two to five business days after CAMIUS receives the returned item.
2. If you received a shipment with visible damages, please inform us within three (3) calendar days of the delivery date.
3. CAMIUS returns department has a right not to process the returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials, and retail packaging).
4. The customer bears return shipping expenses and restocking fees unless otherwise explicitly states on the product. We will ship replacements at our cost.
5. The customer must ship the return products with sufficient shipping packaging and void fill material inside to prevent the development from physically damaged during return transportation. The customer will be responsible for any loss and damages in return for shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result in the return rejected back to you or charges to be applied to your refund determined by CAMIUS.
6. Upon accepting the merchandise in like-new condition in strict conformance with the basic criteria and standard returns policy. We will approve credit for the purchase price within the set time frame, and Newegg will process the refund. Please note,
7. CAMIUS approves issuing a refund after we receive and inspect the returned item. Newegg will process the refund to your payment channel. NOTE, CAMIUS doesn't have access to your payment details and handles only fulfillment and shipping of your order on time.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees.
CAMIUS does not charge a restocking fee and returns shipping labels within the return policy period for returns of damaged or defective products. Or if we sent you the wrong product or the product that did not match what was shown on the website.
In the event, if a returned product was not the original product or the product does match the Site description after our inspection; we will ship the item to you at your cost, and we will instead deduct the shipping cost initially covered by CAMIUS along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 32 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Exceptional Service and Product

The seller was fast, courteous, and professional. I would highly recommend them to everyone and will be ordering from their store whenever I need these types of security devices.

CAMIUS Response:

Thank you! Your kind words are greatly appreciated! We hope you won't hesitate to let us know if we can serve you in the future!

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  • William S.

4 out of 5 eggs Great! Would buy again

They got it here two days faster than they said they could. It worked much easier than I imagined. Improved our system wonderfully. Pretty product. Only con is the software for PC that you download only lets you see 1 or 4 screens at a time. I am possibly not seeing the setting, but I am pretty certain it isn't there. The web version and phone version does work though.

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  • Wayne F.

4 out of 5 eggs A very good choice

Some times you get lucky and some times you don't, this just happened to be one of the good ones. I would definitely recommend this seller. I will be returning here to add more cameras to my system.

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  • Anonymous

4 out of 5 eggs

Highly recommend!

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  • mark h.

4 out of 5 eggs Awesome Package Deal!!!

very satisfied so far. So many options, I set too many sensors and alarms. All good now. Special shout-out to ALEX on the guru team. I got a free upgrade to a 4 Gb HD (3Gb advertised ;) I do have an observation about one of the menu options. There is a word misspelled. In the CHANNEL sub-menu, if you open(edit) any of the active cameras and select Position for screen Alias display, a drop down list appears with the word "Hiden alias" instead of "Hidden alias". Easy to fix, not a reason to complain. Thanks.

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  • David W.

4 out of 5 eggs Great Product

I previously had Blink cameras installed. The overall quality of these cameras significantly exceeds the Blink cameras. Everything was plug and play. The hardest part was wall fishing the cables. I will be ordering 2 more cameras and looking at possibly replacing a businesses 16 camera system!!

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  • Anonymous

4 out of 5 eggs

Cameras working as expected

1 out of 1 people found this review helpful. Did you? Yes No

  • Timothy C.

4 out of 5 eggs Great Outdoor Camera

This is a professional series outdoor camera with excellent nite visibility. I have three of the bullet type and 2 dome cameras. I would highly recommend these for home security.

CAMIUS Response:

Thank you! We are thrilled that you loved Camius product! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we are here for you if you need any support! Warms Regards, CCTVGurus

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  • James M.

4 out of 5 eggs Best support in the business!

One day delivery to Ca. Great product and even better support. The support tech spent over an hour on the phone explaining and helping with the app setup. The support is second to none. Very happy!

CAMIUS Response:

Thank you for leaving this kind review for Camius system and support. We thrive on our customers' feedback! Warm regards, CCTVGurus Team

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  • Allan C.

4 out of 5 eggs Fraudulent Shipping Statements

Product was advertised as being sold FROM the US. Yet was/is being shipped from CANADA. Still awaiting delivery at this time.

CAMIUS Response:

Hello Alan, On-time delivery, customer care, fast and experienced after-sales technical support are our strengths. We are not shipping from Canada but California US (CA, USA). Your order was received on June 26, 2019 at 8 PM PST (Monday) and was processed next day via UPS Ontario, CA, United States (California, not Canada). The terms of delivery is 2 to 8 days excluding weekends (based on the customer location). Your order is scheduled for delivery Friday 07/05/2019 by End of Day (within the timeline). We hope this clarified your confusion. The order will be delivered on time as promised. Once you receive the product, feel free to contact us for any technical questions by calling /texting to (424) 543-4474, 9am-5pm PST or place a support request via Camius.com/support. Appreciate if you correct your review based on the above information. Warm Regards, CCTVGurus

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Seller Profile: CAMIUS