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Seller Profile: CAMIUS

CAMIUS

At CAMIUS, we are devoted to creating the most user-friendly, secure, and finest residential and commercial-grade security camera system products.

We offer the latest Camius security systems:
Ultra HD 4K Security Camera DVR Systems allow the upgrading of many homes and business owners' old traditional low-resolution systems. Without a need to re-wiring, replace the old DVR recorder and cameras with the latest Camius. Install Camius View free iOS (iPhone, iPad) and Android app and centralized management software (VMS), which is compatible with not only Windows PC but Mac as well. We offer 12 and 24 channels Hybrid XVRs along with 1080p, 5MP, 4K (8-Megapixel) analog dome, and bullet-shaped BNC cameras. Camius TRivault series security recorders work not only as 8 and 16-channel DVR recorders but as 4 and 8 channels IP NVRs (network video recorders).

PoE surveillance NVR systems with 4MP-5MP (2K), 4K (8MP) Ultra HD high resolution to offer 24-7 remote access and audio-video recording. Camius 8, 16, and 32 channel NVR recorders support the highest industry bandwidth to accommodate UHD recording up to 8 megapixels. Certain NVRs have a built-in PoE interface for plug-n-play installation when the recorder automatically auto-assigns the Camius PoE camera's address without requiring individual configuration. An external PoE switch can add non-PoE and Non-Camius IP cameras to Camius NVRs.

Camius IP security cameras include a minimum of 5-megapixels (2K) indoor, outdoor dome, and bullet cameras with audio recording capability. Equipped with a built-in microphone. We also offer Camius 5MP and 4K Spotlight security cameras with exceptional deterrent features such as a built-in siren, bright over 200 lux security spotlights that can be configured as a warning or strobe light, 2-way audio to listen and speak using the Camius View smartphone camera app. Camius IP cameras are best used with Camius IPvault and TRivault NVR recorders to get recording triggered by motion or even voice, backup to your cloud storage (Dropbox/Google Drive).

All Camius systems can be viewed on Camius mobile app and Windows PC & Mac compatible software simultaneously also accessed via certain web browsers.

Camius strives to develop current products and introduce new ones so that we can provide our customers with smart and DYI (do-it-yourself) solutions.

We are shipping from California (US) and offer free US domestic ground shipping for most products. If your order is received on or before 12 PM Pacific Time on a business day (Monday to Friday), it usually ships on the same day.

By purchasing Camius products through Neweggbusiness, companies get the best rates (below retail).

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

CAMIUS Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from CAMIUS
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by CAMIUS
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, CAMIUS will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by CAMIUS.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. CAMIUS will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 32 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Exceptional Service and Product

The seller was fast, courteous, and professional. I would highly recommend them to everyone and will be ordering from their store whenever I need these types of security devices.

CAMIUS Response:

Thank you! Your kind words are greatly appreciated! We hope you won't hesitate to let us know if we can serve you in the future!

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  • William S.

4 out of 5 eggs Great! Would buy again

They got it here two days faster than they said they could. It worked much easier than I imagined. Improved our system wonderfully. Pretty product. Only con is the software for PC that you download only lets you see 1 or 4 screens at a time. I am possibly not seeing the setting, but I am pretty certain it isn't there. The web version and phone version does work though.

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  • Wayne F.

4 out of 5 eggs A very good choice

Some times you get lucky and some times you don't, this just happened to be one of the good ones. I would definitely recommend this seller. I will be returning here to add more cameras to my system.

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  • Anonymous

4 out of 5 eggs

Highly recommend!

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  • mark h.

4 out of 5 eggs Awesome Package Deal!!!

very satisfied so far. So many options, I set too many sensors and alarms. All good now. Special shout-out to ALEX on the guru team. I got a free upgrade to a 4 Gb HD (3Gb advertised ;) I do have an observation about one of the menu options. There is a word misspelled. In the CHANNEL sub-menu, if you open(edit) any of the active cameras and select Position for screen Alias display, a drop down list appears with the word "Hiden alias" instead of "Hidden alias". Easy to fix, not a reason to complain. Thanks.

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  • David W.

4 out of 5 eggs Great Product

I previously had Blink cameras installed. The overall quality of these cameras significantly exceeds the Blink cameras. Everything was plug and play. The hardest part was wall fishing the cables. I will be ordering 2 more cameras and looking at possibly replacing a businesses 16 camera system!!

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  • Anonymous

4 out of 5 eggs

Cameras working as expected

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  • Timothy C.

4 out of 5 eggs Great Outdoor Camera

This is a professional series outdoor camera with excellent nite visibility. I have three of the bullet type and 2 dome cameras. I would highly recommend these for home security.

CAMIUS Response:

Thank you! We are thrilled that you loved Camius product! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we are here for you if you need any support! Warms Regards, CCTVGurus

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  • James M.

4 out of 5 eggs Best support in the business!

One day delivery to Ca. Great product and even better support. The support tech spent over an hour on the phone explaining and helping with the app setup. The support is second to none. Very happy!

CAMIUS Response:

Thank you for leaving this kind review for Camius system and support. We thrive on our customers' feedback! Warm regards, CCTVGurus Team

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  • Allan C.

4 out of 5 eggs Fraudulent Shipping Statements

Product was advertised as being sold FROM the US. Yet was/is being shipped from CANADA. Still awaiting delivery at this time.

CAMIUS Response:

Hello Alan, On-time delivery, customer care, fast and experienced after-sales technical support are our strengths. We are not shipping from Canada but California US (CA, USA). Your order was received on June 26, 2019 at 8 PM PST (Monday) and was processed next day via UPS Ontario, CA, United States (California, not Canada). The terms of delivery is 2 to 8 days excluding weekends (based on the customer location). Your order is scheduled for delivery Friday 07/05/2019 by End of Day (within the timeline). We hope this clarified your confusion. The order will be delivered on time as promised. Once you receive the product, feel free to contact us for any technical questions by calling /texting to (424) 543-4474, 9am-5pm PST or place a support request via Camius.com/support. Appreciate if you correct your review based on the above information. Warm Regards, CCTVGurus

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Seller Profile: CAMIUS