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Seller Profile: Centenex

Centenex

Centenex.com has been in the business of providing high-quality batteries and power accessories since 2003. Our office and warehouse is located just north of Salt Lake City, Utah. Our purchasing power and excellent relationships with our manufactures allows us to offer rock bottom prices on high-quality electronics while maintaining a small enough operation to offer 1-on-1 real time attentive customer service over the phone, or by email.

We specialize in selling batteries, battery chargers, AC power adapters, and specialty cables for digital cameras, camcorders, laptops, smartphones, MP3 players, legacy PDAs, GPS, robotic vacuums, 2-way radios and more.

We stand behind the products we sell which is why we offer a 30-Day Money Back Guarantee as well as a free 1-Year Replacement Warranty on our entire product line. If for any reason you're not satisfied with your purchase within the first 30-days simply contact us for an RMA# to return your product for a refund of the purchase price. And if for any reason your product stops working within the first year (for reasons other than physical or water damage) we'll replace the product for free.

Our goal for every purchase is...

Quick response to all questions
Every transaction managed securely and confidentially
Orders double checked for accuracy
Purchases shipped within 1-business day
Continued service beyond the sale

At Centenex.com we strive to offer the type of online shopping experience our company's owners and employees expect in our own personal shopping transactions: quality products, detailed and attentive customer service, quick order processing, and continued service beyond the sale.

If you have any questions at all please feel free to contact us directly by phone, chat, or email. We look forward to servicing your digital power needs.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 0.00%

RMA Policy

Centenex Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Centenex
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Centenex
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Centenex will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Centenex.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Centenex will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 173 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs

Shipping was slow but that was expected, battery was just what was ordered!

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  • Fred H.

4 out of 5 eggs up front notice of out of stock and delivery delay

Upfront delivery issues would have been more customer friendly, after trying to CONTACT vendor about delivery issues, it was explained why I had my order confirmed, yet no specific information right from the start after contacting vendor. vendor needs to put on the site if the product is in their possession, or if it has to come from overseas, another words a delay in shipment. Newegg site delivery said about3 or 4 days.

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  • James H.

4 out of 5 eggs Quick to solve problem

The battery originally delivered was not compatible with myanalyzer. When informed, Centenex was quick to locate the correct part and exchange them appropriately. Anyone can make a mistake. Correcting it immediately is the mark of good customer service. Will happily do business with them again.

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  • Anonymous

4 out of 5 eggs

Installed and worked

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  • Dave

4 out of 5 eggs Seller is fine but product is not

I ordered new battery for Iphone. The seller performed great in regard to delivery, price, and etc. However, the battery discharges to zero in less that 12 hours use with display set on low power. The purchased battery does not last as long as the battery being replaced. Both batteries are unacceptable.

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  • Anonymous

4 out of 5 eggs Poor

I received a product that doesnt work. It was the correct product but useless. Too much trouble to return.

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  • Anonymous

4 out of 5 eggs

Works great as expected

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  • Anonymous

4 out of 5 eggs

Thank you!

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  • Joseph S.

4 out of 5 eggs 5-7 Days equals 14 days to them.

I got the right item, easily, no hassle/etc. My only real complaint is it says "5-7 day shipping"... which... I suppose it was, since it took them a week to actually ship it. 14th, bought the item on newegg 16th, tracking number created 21st, shipper still hadn't received, sent a question to Centenex 22nd, shipper received for shipping 26th, answer from Centenex "sorry for delay" and "might deliver today" 28th, item received TLDR: You'll get what you ordered, don't expect it quickly and don't expect any useful responses from them.

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  • Anonymous

4 out of 5 eggs

Yes

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Seller Profile: Centenex