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Seller Profile: Cloud Computing LLC

Cloud Computing LLC

A VETERAN OWNED COMPANY started in 2001. IT WHOLESALERS bring it's customers the lowest pricing on the top technology products. All products sold are guaranteed. PLEASE EMAIL US DIRECTLY regarding any issues. 15 percent restock fee applies to all non defective returns. Defective items need to be troubleshot and supplied a case number.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Cloud Computing LLC Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Cloud Computing LLC
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Cloud Computing LLC
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Cloud Computing LLC will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Cloud Computing LLC.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Cloud Computing LLC will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 2678 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Bad customer service

I contacted the seller to cancel the order and it didnt respond The item says that it comes with all additional parts that came with the original item and it only arrived with the card.

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  • Chuck U.

4 out of 5 eggs Well... not impressed

Intel NIC ordered, described as new. It arrived in an envolope, cardboard wrapped around it, a little bubble wrap, no drivers, orginal box and with the bracket removed. Not really impressed.

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  • michael w.

4 out of 5 eggs

Item never arrived, after two weeks of waiting and contacting the seller twice i requested a refund

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  • Charles

4 out of 5 eggs I have the most respect for both New Egg and the Seller

but I got a power supply when i needed an expansion board for my new hdd

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  • Steven T.

4 out of 5 eggs

Delivered in timely manner. PSU works, but haven't had it very long. If it continues to work, I am certain I would buy from this vendor again.

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  • Anonymous

4 out of 5 eggs Not "new"

- Item sent was not "new" - does not include all items in the picture

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  • Paul R

4 out of 5 eggs frustrating experience

No response from seller regarding an authorized return. Despite four messages sent via NewEgg website to over 1 wk, I received no response regarding a requested. refund or exchange. Issue was resolved by NewEgg customer service representative, not the vendor.

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  • Anonymous

4 out of 5 eggs

I would recommend this seller... software was what it said and fast shipping.

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  • rodney

4 out of 5 eggs Wouldn't buy from again

Seller did not send all items ordered. I ordered 1 R494D (Hard Drive HDD - SSD Conversion Caddy) and 2 DN8MY (2PCS Dell Optiplex PC 3.5" HDD Caddy). Cloud Computing delivered the R494D and one of the DN8MY put together. I sent 3 messages thru NewEgg to Cloud Computing. Cloud Computing did not (as of today) reply to any of these messages. Got back from NewEgg a canned message. "Our hours are 8:00am 5:00pm EST Monday FridayIf you are contacting us outside those hours please allow up to 12-24 hours for a response. You may also email us at ***Email Address is Removed*** for a quickerresponse.We do ask that you please try not to contact NEWEGG before allowing us to respond as it createconfusion.We strive for a positive experience and five-star service! Thank you and have a great day." I didn't find a email address for Cloud Computing on the NewEgg site. I have decided to get the caddy (DN8MY) I need through a different seller.

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  • Anonymous

4 out of 5 eggs Only shipped half of order - No refund

Please be advised that this seller (Cloud Computing LLC) has some serious professionalism issues. I ordered two (2) identical power supplies from this vendor. They only shipped me one of them. That was in early June. I contacted them right away assuming someone had just been careless with order picking and shipping. They asked me if I wanted a refund or if they could still ship the second one. I opted to have them ship the second one. They never shipped it. I contacted them again asking for a tracking number and received no response. I contacted them a third time asking them to either ship or refund me and again received no response. It has now been over two months since I originally ordered and I am reporting them for fraud.

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Seller Profile: Cloud Computing LLC