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Seller Profile: Cobratype Computers

Cobratype Computers

Cobratype Computers is a computer system retailer and system integrator. We design, manufacture, and distribute PCs of all variety. We have a passion for PC gaming, and for its community of dedicated players. We believe that everyone should have the opportunity to experience the world of PC gaming. We are committed to meeting the unique needs of gamers across the globe; from those who are just looking to get their foot in the door, to those seeking high-end battle stations.

We treat each PC as if it were our own. Cobratype PCs are meticulously assembled and rigorously tested. Our customer service team is available seven days a week to ensure that your PC is functioning as intended. Our focus is to keep you gaming at a high level. If you want high-performance products and unparalleled customer support, then check out Cobratype Computers. We think you'll like what you find.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Cobratype Computers Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Cobratype Computers
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Cobratype Computers
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Cobratype Computers will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Cobratype Computers.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Cobratype Computers will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Cobratype Computers does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Cobratype Computers will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 459 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Excellent

Very happy with my purchase. Shipped fast and was packaged well. PC is a beast. Case has a button to cycle RGB colors, super easy. The mouse and keyboard included are very cheap so I would recommend using something else.

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  • Anonymous

4 out of 5 eggs Great experience!

I ordered the pre-built Predator 3070 setup and it arrived on time in great working order. The packaging seemed to be well thought out and nothing bounced loose during shipping.

1 out of 1 people found this review helpful. Did you? Yes No

  • Bridget O.

4 out of 5 eggs Wonderful!

Got my package on time, everything was perfect and it was easy to set up. Plus they included a free keyboard and mouse! I'll be buying from here again : )

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  • Anonymous

4 out of 5 eggs The shipment is extremely slow

I placed order on 04/18, UPS did not receive the package till 04/23! I do not know what they were doing during this 5 days. But the good things is, the package all fine and able to use. The communication was also not good. The reps need to provide information we need, not just a single guess and we have to wait another 2 hours if we have more concern. I more prefer a real time communication like online chat or phone line.

2 out of 4 people found this review helpful. Did you? Yes No

  • George W.

4 out of 5 eggs A real disappointment.

The pc worked for a few days. It didn't have enough gb to run the games I wanted. I was only able to download one game I wanted. When I finally tried to play that game the monitor stopped working. So I tried plugging the monitor into my sons pc and it worked. So we came to the conclusion the port on the tower was malfunctioning. The led lights were pretty dope.

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  • Collin C.

4 out of 5 eggs Delayed Shipping but not sellers fault

Had some issues with my product being shipped but after contacting Cobratype Computers customer service, they were able to let me know why my package was delayed and got it out that day! Great service so far despite the bumps!

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  • Ivan D.

4 out of 5 eggs Exactly what I ordered.

I have absolutely no issues with this product. Everything w as s as described and it came packaged extremely well. 10/10 would buy again.

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  • Mark M.

4 out of 5 eggs excellent

Cant yet rate the actual quality because its a gift and hasn't been opened yet!

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  • Michelle N.

4 out of 5 eggs Empty handed, but great customer service

I have never bought from Cobratype but notice they were having a great deal on a PC with parts I wanted together. When it came in, it was packaged like it was refurbished and not new. Ex: our accessories were in a Ziplock bag with a hole in it. Regardless, we really just cared about the system. Unfortunately, we weren't able to play a single game without a drastic fps drop every 1-3 minutes. We updated the drivers, chipset, BIOS, Windows, and etc, with no solution. I contacted them and they responded promptly. They truly wanted to help me, but with so much trial and error, I decided to return it. There was no issue and everything went back smoothly. I did end up with nothing but truly appreciated their help on the matter. Rating is not really for the product but for the service they gave me.

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  • Angelo V.

4 out of 5 eggs Great Product, Fast Service, Nvidia 3070 in these times!

I opted for this PC to start a Youtube channel. After researching, learning, testing, and deciding on a product. I have been more than happy with this PC

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Seller Profile: Cobratype Computers