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Seller Profile: Computer Memory Solutions

Computer Memory Solutions

CMS is dedicated to selling computer memory products at unbelievably low prices for PCs, Macs, Laptops, printers, and more. We offer a wide variety of popular and hard to find older SIMMs, DIMMs and Rambus modules as well as the latest DDR, DDR2, DDR3, and DDR4 modules.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

We take pride in all of our products if you are not satisfied with your online purchase we gladly accept the return or exchange of undamaged merchandise. All merchandise must be returned within 30 days after the shipment date. All merchandise MUST be returned intact. (Removal of ANY labels with automatically VOID your return). Refunds for merchandise returned within the eligible time period will be credited in the same form as the original payment method. Merchandise must be returned with all original internal packing materials and accompanied by the packing slip or invoice. Original shipping charges are non-refundable. There will be a 15% restocking fee on any incompatible or unwanted product. *Shipping charges for returns are the customer's responsibility; we do not accept C.O.D. deliveries. We are not able to accept hand-delivered returns. We can provide USPS return shipping labels upon request. The return shipping fee for each shipping label used ($6.00) will be deducted from your refund. If you do not wish to use the return shipping label we provide, you may send it back using your own trackable shipping method. We strongly suggest you insure your package if using an alternate shipping method since CMS is not responsible for returns that we do not receive. We are not responsible for items lost in the mail. Your return and refund will be processed within 5-8 business days after item(s) are received by us. Refunds are given for the item's extended price indicated on the original packing slip/invoice and any applicable taxes, excluding any shipping fees and additional discounts. Please allow 1 billing cycle for the credit to appear on your statement.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 1344 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Robert Haugh

4 out of 5 eggs Perfect as always with NewEgg!

Definitely the best place for computer parts! I've been a customer for over ten years.

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  • Anonymous

4 out of 5 eggs Good product, fast service

Popped in the sticks, switched on and worked perfectly. Would use this seller again.

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  • Anonymous

4 out of 5 eggs Laptop memory

Excellent price and quick delivery

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  • GREGORY H.

4 out of 5 eggs

Got what I ordered in a timely manner. Very happy witht eh purchase.

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  • Anonymous

4 out of 5 eggs

I would recommend Newegg for any needs you might have.

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  • Anonymous

4 out of 5 eggs Broken

Only one of the memory sticks worked. having to send it back after waiting a week and a half for delivery. will be looking for a different brand that hopefully works and has faster shipping.

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  • Anonymous

4 out of 5 eggs Eggcellent!

Shipped immediately after a 3-day holiday weekend, arrived sooner than target date via USPS, packed nicely, product is the right one which I ordered, Made in the USA, the 4 GB RAM stick works great to boost my laptop PC!

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  • Paul Y.

4 out of 5 eggs I love Newegg but. . .

in these days of busted supply chain issues, its more important than ever for retailers to tell us if they have things in stock or if they are back ordered. Buyers have the right to buy things from sellers who really have them. Either telling us that they have them in stock when they dont or not telling us anything is no longer acceptable. It took way too long to get this memory for a customers laptop

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  • Anonymous

4 out of 5 eggs Memory Ram Upgrade WAS NOT COMPATIBLE with Dell as advertised - Buyer Beware

They charged me $14 to ship the two small ram back AND $13 RESTOCK FEE! SO it cost me $30 to buy their merchandise.

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  • Anonymous

4 out of 5 eggs Great

I received exactly what I expected and on time. There was a problem with my shipping address where I transposed numbers and they handled it great and got it corrected.

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Seller Profile: Computer Memory Solutions