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Seller Profile: Computer Nerd

Computer Nerd

We pride ourselves in having 20+ years experience in the hardware category. We understand the needs of each consumer and are able to translate that into offering aggressive prices on some of the hottest product the market has to offer. Computer Geek is a leading reseller, system builder and integrator of performance enhanced computers.

Computer Geek's return policy:
30 days money back GUARANTEED!

A portion of the proceeds of all sales are contributed to charitable 501(c)(3) organizations.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Computer Nerd Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Computer Nerd
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Computer Nerd
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Computer Nerd will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Computer Nerd.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Computer Nerd will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


4 out of 5 eggs Based on 1084 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Anonymous

4 out of 5 eggs Nice laptop

This laptop was received on time. I love this laptop. I replaced the operating system with Linux Mint and it's working great and deleted windows.

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  • Neil M.

4 out of 5 eggs Received Item Overnight!

My transaction couldn't have been better. My new PC was exactly as described, carefully packed and VERY QUICKLY delivered! Highly recommended seller!

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  • Aslan M.

4 out of 5 eggs Good computer

Everything works super well, Im able to run all the games Ive played on max graphics with no issue, the battery is not more than 5 hours like advertised, not even when I just have the screen on and no apps, but thats to be expected from a gaming laptop

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  • Gordon

4 out of 5 eggs Steer Clear

I could not imagine a seller I'd recommend less. If I could give them a -5 rating, I would. I ordered a nearly $2,000 laptop from them. On 06/21, the day it was scheduled to ship, an origin scan and a pickup scan were shown on the tracking with a delivery date of 06/27. Not an unreasonable timeframe, so no real issues there. Fast forward to 06/27 and there have been zero updates on the tracking. Only the origin scan and the pickup scan, so it's clear the package was either lost before the second transit scan or it was never actually shipped out of the building. I reached out to Newegg first, and they reached out to the seller and put in an RMA. The seller declined the RMA as the package hadn't been returned to their facility. Of course it hadn't, the package was clearly lost, so I reached out to the seller directly to clear up any confusion. When I pointed out that it was obviously lost or it never moved in the first place, as tracking doesn't take six full days to update unless something has gone wrong, I was told that it was "in transit". After I pointed out it was only "in transit" because an origin scan had been created and that it would be "in transit" for months in that state, Computer Nerd once again refused to do anything, forcing me to reach out to Newegg again. Here's a tip for a seller: resolve your own issues quickly and take accountability for your shipping choices. When I reached out to Newegg again, they had put in for a replacement due to the product being lost/not being received. Well, Computer Nerd opted to reject that one again due to an "investigation", which frankly, isn't my problem. Investigate all you want, but as a seller, your job is to get me what I paid for, so don't make me wait through yours and UPS' bloated and slow "investigation" processes. And I only learned that it was rejected because I had to reach out to Newegg again and now they're the ones who are doing the legwork for this dumpster fire of a seller. Who knows if I'll ever actually get what I paid for. So if you actually want to receive the products you spend nearly two grand on, I'd recommend finding a different one, because Computer Nerd definitely isn't capable of delivering even the most basic Point A to Point B task.

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  • Happy Customer

4 out of 5 eggs Laptop Fun

I would recommend this seller to a friend or relative. My laptop was delivered in promptness. Plus everything that was advertised about the product is true. Now I can start gaming on a reliable MSI laptop plus work on 3D models to help orchestrate my stories. Thank you, so much, Computer Nerd

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  • Danny C.

4 out of 5 eggs no issues

the item was sent and shipped quickly not damaged no complaints

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  • Anonymous

4 out of 5 eggs Great Service

I would recommend this vendor to others. Good product at a good price. Fast delivery.

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  • aaron sulwer

4 out of 5 eggs sold used as new

sold used laptop as new and hasnt responded to me or newegg 1

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  • Joe N.

4 out of 5 eggs Decent for the price

Computer works great, as with any new computer spent thirty minutes removing games and bloat ware. Works great configured as ordered.

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  • Anonymous

4 out of 5 eggs My order

My order arrived sooner than I expected and the product was correct and same as advertised. And the price better than other stores. Customer service was satisfactory. Like to recommend to others.

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Seller Profile: Computer Nerd