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Seller Profile: CR20 Electronics

CR20 Electronics

Welcome to CR20 Electronics Store

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

CR20 Electronics Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from CR20 Electronics
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by CR20 Electronics
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, CR20 Electronics will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by CR20 Electronics.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. CR20 Electronics will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. CR20 Electronics does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by CR20 Electronics will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 1217 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Not bad, no customer service response though

Everything has been other than the mouse that came with it being smashed. contacted customer service a week ago and still no response.

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  • Anonymous

4 out of 5 eggs Fast shipping!

Item arrived within two days of ordering, and the package was in good condition. I have not opened the box or used the PC yet, so I can't comment on its functionality at this time.

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  • Anonymous

4 out of 5 eggs Great Seller

Seller provided the upgraded computer as expected. Everything was packaged well. Shipment was sent promptly and arrived sooner than expected.

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  • Jeremy L

4 out of 5 eggs DOA

-Shipping was fast, received before estimated time which is great. Once arrived I booted up and the screen was riddled with purple artifacts in device manager gpu code 43. I tried updating driver software, used different hdmi cables, and used different monitors after some troubleshooting turns out the gpu was dying. -The return process is still TBD hopefully Newegg or cold driver20 makes it right and issues full refund with no restocking fee.

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  • ratrunner666

4 out of 5 eggs very good machine

this is the second ASUS gaming laptop I've bought recently, and both are solid winners! The SSD drive in particular is great, I should have started ordering these a long time ago -- really fast.

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  • Anonymous

4 out of 5 eggs Mr. Lee Newell, indicated that Newegg was absolutely the only way to go.

Dear Newegg.com, On August 4, 2021, I purchased my iBUYPOWER Gaming Desktop| Intel 10th Generation Core i7| 32GB DDR4 RAM| 1TB SSD+ 1TB HDD| NVIDIA GeForce GTX 1660Ti 6GB| Windows 10. I found my IPOWER System to be everything I expected and then some, just as a longtime friend and colleague Mr. Lee Newell had suggested. When I indicated that my intentions were to purchase a new system for production, my friend and colleague Mr. Lee Newell, indicated that Newegg was absolutely the only way to go. I followed Mr. Newells wise counsel and couldnt be happier. And will now suggest to other professionals and associates, that Newegg is the only way to go. Sincerely, Benny L. Stewart Sales Order Number: 505471512 PO Number: 210803ipower

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  • Anonymous

4 out of 5 eggs Excellent Customer Service

I had the computer 2 days and then had issues with a cooling fan. I sent it back and it was repaired without any hassles.

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  • Michele S.

4 out of 5 eggs Awesome Rapid Service

I would absolutely recommend this seller. From the moment I hit "BUY" it was exactly 47 hours and 59 minutes when laptop was delivered, complete with ordered upgrades.

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  • Anonymous

4 out of 5 eggs Fast and Accurate

My order shipped very quickly and was the product I ordered.

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  • Anonymous

4 out of 5 eggs

Good product and excellent price

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Seller Profile: CR20 Electronics