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Seller Profile: Craving Savings

Craving Savings

With over 30 years of experience and thousands of happy customers you cant go wrong with Craving Savings. Our customer service is 2nd to none and we have the reputation to prove it. Craving Savings is a leading reseller, system builder and integrator of performance enhanced computers. In the computer resale industry, Craving Savings provides you with a vast selection of computer models from all major name brands with a wide variety of customization as well as exceptional cost savings. You will find that we offer the most popular notebooks with many options that are not available from other companies or the manufacturer. With each of our computer models offered with hundreds of different configurations, we are certain we can build a system to your needs. We have a constantly expanding product line, with various new and older models to suit almost any budget. We also offer a 30 day return period if you are unhappy with your purchase and we do not charge a restocking fee.
Craving Savings Return Policies
30 days money back GUARANTEED.

A portion of the proceeds of all sales are contributed to charitable 501(c)(3) organizations.*

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Craving Savings
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Craving Savings will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Craving Savings will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

3 out of 5 eggs Based on 29 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Joseph Vining

4 out of 5 eggs Selling Refurbished good as new?

This is the second time I've received refurbished goods sold as new with no indication by CravingSavings.

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  • Kumar Boodoo

4 out of 5 eggs This is the worst seller

3/1/2021 Good afternoon, Please contact Newegg for details as we can no longer view the tracking details due to the order being over 3 months old. Thanks, Philip On Mon, Mar 1, 2021 at 8:14 AM Newegg Customer < Cd71e8fc0083c436d81ba9af3e1643587@marketplace.newegg.com> wrote: > ----- From: To: ----- > > > Order Number 1202684328 I did not receive this package , I know you have a > case open on this matter it has been over a month no response , this is the > final inquiry . > Good afternoon, Please contact Newegg for details as we can no longer view

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  • Ben Forrester

4 out of 5 eggs Horrible Customer Service

I have emailed more than 50 times with no resolution

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  • Dave Cahill

4 out of 5 eggs Missing wifi antennas, multiple orders containing international keyboards

We have ordered a lot from Craving Savings, most of the items we receive are good quality, however, we have frequently had missing items such as wifi antennas and we've received international/spanish style keyboards which are slightly different.

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  • Anonymous

4 out of 5 eggs Sent back immediately. Bad MB/NIC

NIC on the mainboard is throwing errors. Never worked from first boot. QA should have caught it for sure. Especially on a "refurbished" machine. Repacked box and returned immediately. Even paid 2 day shipping for this order because we were under a time crunch to deploy this NUC.

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  • Thomas Betz

4 out of 5 eggs Fast delivery

Great products at fair prices! I have had a DOA in the past, and they were quick to replace it. Great customer service.

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  • Kendal Burns

4 out of 5 eggs Not good

Operating system crashed 3 times after just taking it out of the box. Fortunately I am an IT Professional and was able to fix it myself due to needing to get it to customer asap. Would not recommend this supplier.

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  • Anonymous

4 out of 5 eggs Good price, POOR Worksmanship

I've had issues with this seller. The desktop I just received came with a busted DVD drive. The faceplate was knocked off. I thought that maybe it was due to shipping but when I opened the chassis, half the chassis was loose! Missing screws. I bought 5 laptops from them and they FALSELY advertised as having 1080 resolution when they were in fact 1366x768. We had to keep the laptops due to the time crunch.

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  • Kyle Brasher

4 out of 5 eggs Bought New Laptop in Aug 19, warranty was activated Feb 18...

I bought a new Dell laptop from them Aug 1 2019 and ssd failed today. I go to dells site and put in service tag, shows warranty expired and was activated Feb of 2018. I've not heard back from the seller yet. Steer clear, something shady going on with them.

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  • Anonymous

4 out of 5 eggs Upgrade Surprise

We ordered a machine and because it was not available they upgraded our machine. What a pleasant surprise. They get a shout out for going above and beyond expectations. Thanks guys!

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Seller Profile: Craving Savings