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Seller Profile: Craving Savings

Craving Savings

With over 30 years of experience and thousands of happy customers you cant go wrong with Craving Savings. Our customer service is 2nd to none and we have the reputation to prove it. Craving Savings is a leading reseller, system builder and integrator of performance enhanced computers. In the computer resale industry, Craving Savings provides you with a vast selection of computer models from all major name brands with a wide variety of customization as well as exceptional cost savings. You will find that we offer the most popular notebooks with many options that are not available from other companies or the manufacturer. With each of our computer models offered with hundreds of different configurations, we are certain we can build a system to your needs. We have a constantly expanding product line, with various new and older models to suit almost any budget. We also offer a 30 day return period if you are unhappy with your purchase and we do not charge a restocking fee.
Craving Savings Return Policies
30 days money back GUARANTEED.

A portion of the proceeds of all sales are contributed to charitable 501(c)(3) organizations.*

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Craving Savings Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Craving Savings
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Craving Savings
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Craving Savings will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Craving Savings.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Craving Savings will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


2 out of 5 eggs Based on 34 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Todd Lindstrom

4 out of 5 eggs Shipped new PC with missing 512GB NVMe SSD, and installed 32GB of RAM instead of 8GB,seller refused to resolve.

I ordered and received this HP computer with a 512GB NVMe SSD and 8GB of RAM. Arrived with 32GB of RAM and the SSD was missing, rendering the system unbootable and unusable. Reached out to the seller regarding this issue, and the seller's response was "Good morning, We have checked our camera system and verified that this unit has had the components installed before it was shipped to you. Thanks, Philip."

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  • Rob Saunders

4 out of 5 eggs Used computer sold as new

I purchased a new Dell but have just found out - 6 months later - that it was used, registered in Canada, and the warranty was already expired when I received it. Now I must re-register the laptop in the United States before I can get support from Dell, and then I have to pay for support.

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  • Arrakis Systems

4 out of 5 eggs Sent wrong computer

They sent the wrong computer. The computer didn't have the 1TB drive I ordered. I have already spent 2 hours setting it up, and now they are asking me to send it back in order to get the PC I ordered. This is inconvenient, and annoying since it was their mistake. They should have corrected the issue by simply sending me a 1TB drive.

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  • Lynn Lively

4 out of 5 eggs Poor QC and most likely refurbished or returned items sold as NEW!

We have purched 15 of these exact same Laptops in the last quarter. Every one of them came with the tamper seals unbroken, the 3 we recieved ALL had the seals broken. 1 had to be returned as touchpad inoperative and the other 2 clearly had been opened and the Windows setup previously ran and one even had a "Default" user in place on it. Plus some other steup things half done.

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  • Joseph Vining

4 out of 5 eggs Selling Refurbished good as new?

This is the second time I've received refurbished goods sold as new with no indication by CravingSavings.

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  • Kumar Boodoo

4 out of 5 eggs This is the worst seller

3/1/2021 Good afternoon, Please contact Newegg for details as we can no longer view the tracking details due to the order being over 3 months old. Thanks, Philip On Mon, Mar 1, 2021 at 8:14 AM Newegg Customer < Cd71e8fc0083c436d81ba9af3e1643587@marketplace.newegg.com> wrote: > ----- From: To: ----- > > > Order Number 1202684328 I did not receive this package , I know you have a > case open on this matter it has been over a month no response , this is the > final inquiry . > Good afternoon, Please contact Newegg for details as we can no longer view

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  • Ben Forrester

4 out of 5 eggs Horrible Customer Service

I have emailed more than 50 times with no resolution

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  • Dave Cahill

4 out of 5 eggs Missing wifi antennas, multiple orders containing international keyboards

We have ordered a lot from Craving Savings, most of the items we receive are good quality, however, we have frequently had missing items such as wifi antennas and we've received international/spanish style keyboards which are slightly different.

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  • Anonymous

4 out of 5 eggs Sent back immediately. Bad MB/NIC

NIC on the mainboard is throwing errors. Never worked from first boot. QA should have caught it for sure. Especially on a "refurbished" machine. Repacked box and returned immediately. Even paid 2 day shipping for this order because we were under a time crunch to deploy this NUC.

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  • Thomas Betz

4 out of 5 eggs Fast delivery

Great products at fair prices! I have had a DOA in the past, and they were quick to replace it. Great customer service.

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Seller Profile: Craving Savings