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Seller Profile: CT Tech

CT Tech

Quick Fix Hardware was formed on 2013. Our parent company has been in the business for 20 years. We offer quality, variety, and affordable prices to our customers. When shopping with us, you could expect an excellent experience.
Customer service is our top priority and we always strive hard to delight our customers.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from CT Tech
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, CT Tech will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. CT Tech will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 89 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs SCAMMER

SCAMMER

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  • Derek F.

4 out of 5 eggs PERFECT SELLER

Seller had great communication on the phone and in messages. all my questions were answered and the purchased product came in less than a week! Thank you!

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  • MKI-designs

4 out of 5 eggs Fun product and fast service

Stars and glitter float within this fun phone case!! Really like the look!!! Fits my Moto G stylus phone like a glove....

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  • Anonymous

4 out of 5 eggs Mixed up tracking numbers, then never got package

I wouldnt recommend these folks. Ive been waiting for my screen protector for well over a month and keep having issues which dont seem to get resolved. Package has been lost twice now, even though it would go into my locked mailbox accessible only by the mail carrier

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  • Travis F.

4 out of 5 eggs Phone Case For Samsung Galaxy A13 5G Wallet Case With 1 Pcs Card Slot Holder Rugged Magnetic Kickstand Phone Case Cover For Samsung Galaxy A13 5G-Orange

Top notch seller. Excellent communication and customer service. A+

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  • Casey P.

4 out of 5 eggs Slow service

Its going on 14 business days since I ordered it and still haven't received my order

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  • Kevin

4 out of 5 eggs VERY Excellent service, reliable seller -- I would buy from them again

This seller is reliable, prompt in responding, and clear in communication. And gives over the top service. I highly recommend them, I am very sartisfied, despite a delay clearly caused by the post office, and which the seller instantly responded to by sending the item a second time and a different way, avoiding the post office. And I got that second send in record time. The seller provided the tracking number of the item. But for several days, post office only listed it as still waiting for the item. I contacted seller, they assured they had given it to the post office within 48 hours of my ordering. I do believe this, due to quite a few problems I have had with the post office in recent times (I have now gone nuclear, brought in the big shots in the postal service to be all over my postal station, the station manager is literally in fear of her job. The postmaster general has been disassembling the postal service, including that the post office no longer trucks its packages across the country, it pays UPS and Fed Ex to do that for them, and it has stopped flying them). I note, I rated them as delivering on time -- because the delay was not their fault, and they responded with a new item very fast. Seller responded ultra fast, sent a new order but not using the postal service. I had it quickly. They were clear, prompt, did not even have to be asked about sending a new order, very excellent attitude. You do want to buy from a seller who handles things as this one did.

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  • David B.

4 out of 5 eggs No problem!

yes. Highly recommended They are honest about product availability, and efficient in filling the orders.

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  • Thomas Y.

4 out of 5 eggs Great price and product, fast delivery

I've searched on and off for another pair of these headphones at a bargain price and MPM had them! While I haven't tested them yet, I expect to be very pleased.

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  • Thomas A.

4 out of 5 eggs Great Seller with responsive customer service

The items were reasonably priced and shipped quickly and they kept me updated with changes. I would definitely recommend purchasing from Multi Pixel Media. Thanks!

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Seller Profile: CT Tech