Home
Home > 
Seller Profile: eForChina

eForChina

eForChina Limited is a leading wholesaler of electronic products specializing in mobile phone accessories, computer peripherals, game accessories, and Home & Outdoor gadgets. Our company headquarter is located in Shenzhen, China.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from eForChina
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, eForChina will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. eForChina will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 14 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
Go
  • Tony P

4 out of 5 eggs Just what I needed

Hard to find a passive adapter like this for DP+ connections. Seems to work fine with my HDMI2.1->DP1.4 converter cable. If you are having trouble with a docking station and a KVM switch... this might help you. 4k @60hz no problem. DP+ => HDMI2.1 => DP1.4 => KVM => Monitor 🙄

Did you find this review helpful? Yes No

  • Darryl

4 out of 5 eggs Great experience.

Im usually leery of ordering from a vendor of Chinese products because most dont communicate with their customers. But This seller was very informative and responded promptly in all interactions. I ordered a phone. When it appeared that he didnt have the color I chose, he contacted me to ASK if he could send a different color. Before I got a chance to answer, he informed me that he indeed did have the color I wanted. Although the color didnt really matter, I appreciate the fact that he asked rather than simply assuming. In addition, the phone arrived promptly. He even included an adapter to allow the European style charger to work in the USA. That was an unexpected extra. Id gladly do business with him again.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Honor 9 Lite

For second time review. Yes, I don't get why there's 2MP front and back camera. It's an budget friendly upgrade for me, compared to the previous one. Missing the NFC, but again, it was an deliberate choice. Love it so far. Looking forward to see what I can buy next time. Neat!

Did you find this review helpful? Yes No

  • Alejandro H.

4 out of 5 eggs Great Experience

I am very pleased with my experience with eForChina; The phone I bought was out of stock but the seller upgraded to a higher model for free in order to get it to me in time for a Birthday Gift. The item arrived in a well protected package and in excellent condition. I was in constant communication with them to ask for updates on the status on my shipment and I always had a prompt and friendly response with answers to all my questions. I highly recommend this seller and wouldn't hesitate to buy from them again in the future.

Did you find this review helpful? Yes No

  • Lee F.

4 out of 5 eggs

this item does not work with any usa cell phone provider. It has never been used and they tell me it is out of date for refund and I did not get it until may 31, 2018 do not buy

eForChina Response:

Did I said it is out of date for refund???If you have any problems in the using process, we will try our best to solve them for you. We always try our best to satisfy our customers.

1 out of 1 people found this review helpful. Did you? Yes No

  • John S.

4 out of 5 eggs Great Seller Communication

Excellent communication and customer service from this seller. I was a bit worried about how long it would take to ship from China but it was actually surprisingly fast. I don't even think it took 5 full days. The Honor 10 exceeded my expectations, it is a great device. Very snappy, works extremely well, and it has such a nice screen. The front facing fingerprint sensor is just a bit slow and laggy compared to most rear finger print sensors but once you get used to using it, it works just fine. I had to Uninstall and disable most of the EMUI or Emotion Ui that came with the device and use a custom launcher to get the desired results with this device. I hope Huawei and Honor realize that stock android is a preferred experience for most people and at least adopt the choice to run either versions. This phone comes with a significant amount of bloatware most of which can be Uninstalled or disabled but some of it can not. All in all this is a great device, I am very happy with my purchase, and do not regret it one bit. The size, dimensions, and weight of the phone are phenomenal for one handed operation. Don't even hesitate to purchase this device. Honor makes a fantastic product, they just really need to jump onboard with stock android or at least give you the option between the two when you purchase or first boot the device. Seeing how high quality this company and device is I'll always look to them when comparing phones in the future. Needless to say I am a happy customer.

eForChina Response:

We really appreciate your recognition and serious comments. Our phones are multi-tested, reliable in technology and quality. I hope you can recommend our shop to your relatives and friends, and we can offer you the best discount. Thank you for your support. We will continue to work hard and do better.

1 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Reliable overseas service

Reliable for overseas purchases, though it takes a while.

eForChina Response:

Thanks for your support, we will do our best to do our best.

0 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Misleading shipping

i paid for "2-3 day shipping" and after 13 days still havent recieved my item. i am going ok a trip and i will most likely not recieve the item before i have to go on the trip. This is unacceptable!

eForChina Response:

Sorry to affect your shopping experience. We sincerely apologize for the delay and we always try our best to deliver orders to our customers within 5~15 business days. I hope you can place the order as soon as possible if you need something next time so as not to delay your plan. Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to improve our customer services.

1 out of 1 people found this review helpful. Did you? Yes No

Home
Home > 
Seller Profile: eForChina