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Seller Profile: Electronic Supermarket

Electronic Supermarket

Due to the current epidemic situation, the delivery cycle is delayed and the arrival time cannot be confirmed.
But we ship all our order via China-US hotline now, the shipping cost is much high. Most customers can receive about 1~2 weeks, only few customers receive about 2~3 weeks.

We ship order via Chukou1 now (to USA), you can track Chukou1 tracking number in this link:
https://ec-firstclass.chukou1.com/Details.aspx


Our company focus on Computer & Office supplies ,all of your products will be checked before ship out .

How to Track your package

We use the different shipping methods and normally it will take 3~25 business days ,please follow below to track your package.

(1)If your tracking number is ".......CN" ,please visit this website below to track the information:
https://www.17track.net/en

(2)If your tracking number is ".......SG" .please visit this website below to track the information:
http://en.4px.com/

(3)If your tracking number is ".......GB" ,please visit this website below to track the information:
http://en.4px.com/

(4)If we ship your items via DHL,you can track your package in the official website :
http://www.dhl.com

Warranty & Return:
If you received an incorrect, damaged, defective, or item not as described, please contact us first, we can send you a replacement on our cost.
You did not need to return it, you can keep it.

If you have any questions about your purchase, please feel free to reach us directly at lifutong2019@hotmail.com from 9:30 am to 5:00 pm PST and we will gladly assist you.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 8.00%

RMA Policy

Electronic Supermarket Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Electronic Supermarket
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Electronic Supermarket
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Electronic Supermarket will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Electronic Supermarket.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Electronic Supermarket will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Electronic Supermarket does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Electronic Supermarket will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 130 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Love the bag

The bag is big enough for camera, but small & compact, easy to carry.

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  • Anonymous

4 out of 5 eggs Quick delivery, nice tablet case

The case arrived much quicker than the estimated delivery date. It seems like either the legitimate OEM product (which is no longer available anywhere) or a very good simulacrum though time will tell. It's light, fits well, feels pretty solid in hand, and serves the function for which it was intended, all while adding minimal bulk. The magnets seem to hold well. I was very pleased to have found this item from this seller on Newegg because, as I just mentioned, the 'official' version of this case is cannot be found AT ALL. Happy with the seller!

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  • Valerie M.

4 out of 5 eggs

Cane quickly fits perfectly

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  • Anonymous

4 out of 5 eggs Phone Charger Cables

All good. Products appear to be high quality and are visually pleasing to the eye.

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs

Everything smelled heavily of chemical when I received it. I let it air out and the smell went away.

1 out of 1 people found this review helpful. Did you? Yes No

  • Charles D.

4 out of 5 eggs No complaints, easy experience

Everything works as intended, it came in a decent amount of time.

1 out of 1 people found this review helpful. Did you? Yes No

  • Ernesto D.

4 out of 5 eggs Excellent service and product

Fast delivery and very good bulbs.

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  • William O.

4 out of 5 eggs Great Fans

If you want your systems to be cool, these do the trick.

1 out of 1 people found this review helpful. Did you? Yes No

  • Victor A.

4 out of 5 eggs It's What I Wanted, Basically

I had purchased this item before, but found it to be a bit confusing ordering the second time, because the seller offers two seemingly identical items at a different price. There's zero difference in the description between the two items, and yet the price is different. I ordered the less expensive of the two. They offer no reason to buy the more expensive model.

1 out of 1 people found this review helpful. Did you? Yes No

  • Dean L.

4 out of 5 eggs FAST Shipping! Very Impressed!

Yes..arrived very fast & intact.

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Seller Profile: Electronic Supermarket