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Seller Profile: EPMUSA

EPMUSA

EPMUSA specializes in Laptop Netbook Ultrabook Chromebook AC DC Adapters, Laptop Notebook Batteries, Digital Camera Batteries, Digital Camcorder Batteries, Camcorder Camera AC Adapters, and Battery Chargers. All our products are brand new third party compatible batteries and chargers with 30 days money back guarantee and 1 year replacement warranty. With our extensive facilities throughout Pacific Rim area, we are able to provide you a great variety of products at wholesale prices.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

We provide 30 days money back guarantee. If, for any reason, you're not completely satisfied with your purchase, return the product to us within 30 days and we will refund the full product price (shipping charge excluded). Furthermore, we offer 60 days replacement warranty against defects in material and workmanship for our products. It means if the product gets defective within 60 days, you send it back to us and we will ship you a new replacement at no cost immediately after we get your returned one. Please note for any reason of return, you must request a RMA number, you will have to pay one way shipping and we pay another way shipping.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 350 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Excellent

Reviewed on Sep 16, 2021

Excellent response and delivery.

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  • Ryan S.

4 out of 5 eggs Great experience!

Reviewed on Dec 30, 2020

Came quickly and was accurately described. The price was also much better than most other places. Pretty happy with this!

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  • Brian H.

4 out of 5 eggs Great charger

Reviewed on Sep 22, 2020

This charger came as described and was even delivered a day before it was actually supposed to arrive, they're great, I give the 10 / 10 with my satisfaction

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  • Christopher K.

4 out of 5 eggs finally the correct car charger for my laptop!

Reviewed on Aug 05, 2020

After many purchases from other retailers and always the wrong charger! I finally found the charger needed for my work laptop. I selected fast shipping expecting 3 to 4 days and I got it the next day! Even other more popular online retailers didn't even sell the correct charger. I am beyond happy!!!

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  • Michael K.

4 out of 5 eggs

Reviewed on Jul 27, 2020

Service and help were exceptional. Product was as described and works fine. Delivery took longer than was promised.

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  • Stephen P.

4 out of 5 eggs

Reviewed on Jul 27, 2020

The process went just the way it was supposed to go. If only Doordash could be just as reliable...

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  • Michael K.

4 out of 5 eggs

Reviewed on Jul 15, 2020

Jack was very helpful in finding the correct charger/adapter for my Nextbook 10 whenI could'nt. I'll ask for him next time I order from your company. Great service representative! Thank you.

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  • Shawn D.

4 out of 5 eggs Great experience!

Reviewed on May 21, 2020

I'm trying to get away from 'the #1 online seller' for tech purchases. Wow, I couldn't even use the name of the '#1 online seller' in this post. Tired of Bezos getting rich on the backs of the low-paid workers. Newegg is the place to go now, for me. Easy to shop, reasonable shipping time (although I do like the '#1 online seller' notifications). Next tech purchase, I'll look at Newegg first.

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  • margaret M.

4 out of 5 eggs Recommended

Reviewed on May 14, 2020

On time, accurate description, works great

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  • Jennifer G.

4 out of 5 eggs Great

Reviewed on Apr 21, 2020

Good product package correctly timely manner.

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Seller Profile: EPMUSA