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Seller Profile: ESTONE'S Business

ESTONE'S Business

【About ESTONE®】
The price depends on your quantity,if you want to large quantity,please contact us to get a discount,that will be surprise price.Estone Email:WTS9947NG@163.com

ESTONE since its inception in 2007, has been focused on gaming keyboard and mouse product development and production. Our company has a strong R & D, design, sales and production team, improve the management system. Companies in the "professional is everything, product first" attitude, and strive to build the first domestic brand mouse and keyboard.


For a long time, ESTONE has always been committed to technological innovation, product innovation, production innovation, service innovation, dedicated to the professional development of the road, constantly innovation, and always close with the industry trends, build people in mind the professional brand of mouse and keyboard. All this comes from ESTONE's strong research capabilities. Open, peer, shared, collaborative corporate soul to ensure that the ESTONE continued to take off, and a good reputation and market fundamentals are ESTONE continue to move forward, and constantly go beyond the source of self power.

ESTONE company has two major domestic brands: ESTONE. Dragon Elf, iMICE ,, and has a strong foreign trade, OEM sales team, the products are exported to the United States, Brazil, Germany, Japan, Canada, India, Russia, more than 30 countries, At home and abroad to establish a sound sales and service system. In advocating "win-win" and "common development" under the prerequisite, has made unprecedented high-speed development, which can not do without ESTONE people's joint efforts, but also inseparable from the broad support of the majority of partners.

In the future, ESTONE people will persevere in the higher, farther goals, forge ahead in unity, head forward, convinced that ESTONE will fly higher, go farther! More convinced: the future belongs to us ESTONE!

【About ESTONE Shipping】

We will ship your orders within 1-3 business days after the payment finished.As soon as it ships, we inform you shipping details, including a tracking number.
Most of our prouduct will ship from US warehouse.It will take about 5-10 working days deliver.If US warehouse is out of stock,we will ship it from overseas.It will take about 7-19 working days deliver. But we are so sincerely hope you can receive your item as fast as possible. If you feel it is too long time to receive your item, please send message to us first. We will try to solve any problem.

【 Customer Service】

You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any netrul or bad feedback.Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)

ESTONE Email:
wts9947NG@163.com

【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

ESTONE'S Business Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from ESTONE'S Business
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by ESTONE'S Business
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, ESTONE'S Business will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by ESTONE'S Business.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. ESTONE'S Business will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

3 out of 5 eggs Based on 392 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs

Yes I would recommend this product to anyone who is looking or need this item.

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  • William D.

4 out of 5 eggs was even better than I expected, nice surprise

yes

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  • Anonymous

4 out of 5 eggs Bad

Did not receive the one pictured! No lens cover... Never use this seller again

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  • Bob M.

4 out of 5 eggs I still have a question?

I need one extra power supply 5VDC for this unit, can I get one and how much is it?

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  • Anonymous

4 out of 5 eggs Seller made proper correction to product information

Worked with the seller to get the product information correct so other customers will be able to trust they'll get what they need.

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  • Anonymous

4 out of 5 eggs AVOID

Horrible communication. Items I ordered they do not even have in stock but yet they are selling. Shipping took 2 weeks and me messaging them and Newegg numerous as the seller made a shipping label 2 days after I paid and then never shipped the package. Finally got it 2 weeks later. AVOID AVOID AVOID

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Item never shipped, taking too long not happy with this seller

Not recommended to friends

1 out of 1 people found this review helpful. Did you? Yes No

  • Dusty

4 out of 5 eggs USB DVD External Drive

I still need a CD/DVD drive at times so I selected this ESTONE, works as it should and this is good, what can I say, it's a drive.

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  • Buyer #1

4 out of 5 eggs dead

would not work with windows

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  • Scott B.

4 out of 5 eggs Works Great and Reasonably Priced

The device was shipped the same day as ordered. It arrived a few days later which is normal transit time to our part of the country. Entirely plug and play, the small instruction booklet was more than sufficient for our needs. Used mostly for teleconferencing, the built-in, noise cancelling microphone is a welcome respite from the telephone.

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Seller Profile: ESTONE'S Business