Home
Home > 
Seller Profile: ETopSell

ETopSell

We supply many high quality electronics with competive price, such as computer accessories, laptop parts, MP3/4/5, Tablet PC & accessories , game controllers, phone accessories, home electronics, and so on. Our goal is to provide high quality luxury products at affordable prices. We are able to accomplish this by sourcing products directly from the factories that produce these items and offer them to you at very deep discounts.

Our friendly and knowledgeable staff is ready to assist you with your order and any product related questions.
Hope you have a satisfied experience and build a long term cooperative relationship or friend-ship with us.

About Shipping
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 2 business days after we got your full payment. As soon as it ships, we inform you shipping details, including a tracking number. The delivery takes 3~7 business days based on your location. Please make sure you provide valid physical address when you check out.

About Customer Service
You can shop with confidence because we are dedicated to quality and customer service. If you need an immediately help, please send a message. Your question will be answered in very short time.
Our MagicJack Tel:(Note: Since there is time difference, if you called us without any response, please contact us through Newegg message. Then we will call back)
Email: ETopSell@outlook.com
Office hours: 9:30 AM-5:00 PM pacific time. Mon-Fri. Office closes on holidays.

Return Policy
We accept return or exchange within 30 days after package delivered. Contact us first for Return Merchandise Authorization (RMA) before you ship back the package.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy

We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

All returns must include the following or it will be rejected and returned back to you at your cost:
• Product purchased from our Newegg Marketplace store ONLY
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial# intact on product and on retail package (Proof of Purchase)
• Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 1365 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
Go
  • GEORGE M.

4 out of 5 eggs good

I have not installed the unit, but so far it looks well made.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs so bad that it work only for like for 45 day

I sent clam and they said it is out for warranty time, they only have a return for 30 days, and Newegg has not done anything with it either. yes, it is fake reviews. I was going to give them 0 out 5 but know they make give them 1 start.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Never again

I would not buy again from resellers on Newegg. Thought item was in stock but got frustrated when it was coming from China. Bought one off another online retailer and received quickly. Reseller charges restocking fee and had to pay return shipping besides!

2 out of 2 people found this review helpful. Did you? Yes No

  • OMAR G.

4 out of 5 eggs Good upgrade memory

Does what it does no issues at start up and expanded the laptops max memory capacity for a smoother windows experience along with a crucial ssd.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs This seller is a drop-shipper

When I received a package branded with Prime logos all over it (I'm not allowed to say the name in this review, apparently, but the company shares the name of a famous rainforest) in the mail, I was a bit confused (haven't ordered anything from them in months) until I opened it and found a gift slip. The note on the gift slip was "Have a good day!~ From ETopSell" The product was as-described, but because they're literally a drop-shipper, you can probably find the product you're looking for on the website named after a rainforest for cheaper (Newegg takes a cut, after all, so they have to mark things up enough to profit after that).

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs did not received on time

the company said it was gonna be delivered but instead it did not came in time and my package was lost! ETopSell is a trash place to buy stuff

ETopSell Response:

This package was delivered on June 29. Tracking number: TBA108695055204 Delivered June 29 Your package was left near the front door or porch

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Wrong Item, Quickly Resolved

I am rating Etop as 5 due to his quick response on a wrong Item sent from China, the refund was no issue and very professional handled

0 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Description not clear

I ordered 4 GB RAM for HP DC 7100 small form factor. The description only mentioned DC7100 mini tower. I looked up literature on both DC 7100 sff and mt, and decided to take a chance. The system only recognized 3 GB of 4 GB, and I am not sure why. It is an old system which I ordered second hand, so its hard to tell what is problem. But memory itself appears OK

0 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs

did not get the item but was still charged for it. very unhappy.

2 out of 2 people found this review helpful. Did you? Yes No

  • Jesse H.

4 out of 5 eggs poop

not sure why an item sat in likonin park for two weeks wheh i live two atates away :

1 out of 2 people found this review helpful. Did you? Yes No

Home
Home > 
Seller Profile: ETopSell