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Seller Profile: Etronix World

Etronix World

eTronix World specializes in offering a complete selection of motherboards, CPUs, video cards, memory, storage products and other hardware and software components for PCs and servers, and consumer electronics.
We are committed to providing best-in-class services and value!
Our philosophy is to provide complete satisfaction to our customers.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Etronix World Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Etronix World
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Etronix World
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Etronix World will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Etronix World.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Etronix World will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 184 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Charles Northam

4 out of 5 eggs Great experience!

Got the correct replacement product I ordered to repair my sons computer. Thank you guys for making my sons day!🙂

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  • Randy M.

4 out of 5 eggs Would Recommend

I would recommend this seller to everyone, they had very fast delivery and they sent exactly what I ordered. It was packaged very safely and there were no problems with the item.

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  • Kevin V.

4 out of 5 eggs Fast shipping, good prices, and quality products

Happy so far, even recommended the site to a coworker looking to build gaming pc

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  • Jeffrey C.

4 out of 5 eggs Awesome Board!

Love the features of this Mobo. WiFi works perfect! who ever is complaining about the onboard WiFi , you might learn how to update software . just saying.

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  • Christopher K.

4 out of 5 eggs Bad start, amazing ending.

Would recommend, very well with talking and providing information to customers. Shipping was good and fast even with Covid going on.

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  • Anonymous

4 out of 5 eggs

Package consistently delayed

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  • Patrick G.

4 out of 5 eggs Decent seller

I would recomend this seller. Good comunication

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  • Jonathan B.

4 out of 5 eggs The product was exactly as advertised.

So, the product was great! So far no problems at all, my computer is running cooler then ever. What shined however is the customer service. Due to a mistake on my end putting in my address, it looked like I was not going to get it. I reached out to Etronix customer support, and they managed to get it to me within a day of the delivery date. Mike from Etronix took care of me. Thanks Mike!!

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  • Anonymous

4 out of 5 eggs Shipping

Took pretty long would like my shipping money back

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  • Anthony M.

4 out of 5 eggs Tried to cancel minutes after ordering

Still processed my order and was very rude and condescending in the email. Will not do business again.

Etronix World Response:

This buyer complained that we processed his order too quickly. After his order was processed, he asked to cancel the order which we still tried to do. Unfortunately, with pandemic overload in the warehouse, we were not able to find his package and it was shipped. Shouldn't be a big deal as we assured him to return the package if he doesn't need it. In response, we got a lot less than nice words... At the end of the day, buyer rejected delivery and item is on the way back to our warehouse. Refund will be processed as soon as we get it back. We are working hard during this pandemic and hope our buyers understand constraints this challenging time brings. Stay Safe, Customer Service

2 out of 3 people found this review helpful. Did you? Yes No

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Seller Profile: Etronix World