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Seller Profile: Expresso Tech

Expresso Tech

Expresso Tech has been providing hard to find , end of life products to the integrator , corporate and EOL market . We specialize in hard ware such as EMULEX HP INTEL
Our Management staff has more then 15 years of experience in hard ware.
Our commitment to you is to have 100% satisfaction guaranteed on all purchases .
Thank you for your business .

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Expresso Tech Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Expresso Tech
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Expresso Tech
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Expresso Tech will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Expresso Tech.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Expresso Tech will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

3 out of 5 eggs Based on 16 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Resell Used as New

Ordered a new 14TB Hard Drive. CHecking out label is clearly a Refurbished with the date it was reconditioned on the new label. Contact with vendor was seriously suspicious. Reported to Newegg Business. Dont buy "it was a honest mistake". Actually just dont buy from the. Very disappointed.

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Fast shipping, great price.

Ordered four 6TB Seagate Enterprise Capacity drives. Shipping was quick, got the items from California 4 days after ordering. Pricing was great, lowest I could find, and drives were new as described, reporting 0hrs of power-on time. Would have no problem using this seller again.

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  • Karl Oney

4 out of 5 eggs Hard Drives as described and on time

I tested all of the hard drives upon arrival and confirmed that they are in fact NEW. They were also very well packaged, shipped promptly and exactly as described in the listing.

Expresso Tech Response:

Hello Karl, we at Expresso Tech, do express our sincere thanks to you for this excellent review and 5 Eggs rating you rendered us.

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  • Steve Alexander

4 out of 5 eggs WD HDD

Fast shipping. Item as described.

Expresso Tech Response:

Hello, Steve, we're very proud to have you as a customer and do thank you sincerely for this excellent review plus 5 Eggs rating you rendered us - Expresso Tech

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  • Tim Herzog

4 out of 5 eggs WORST SERVICE EVER!

Placed an order on the 2/12/19 and received a tracking number on 2/19/19 but nothing was shipped once I finally heard from the seller. They still have not shipped my items as of 2/27/19 and charged my account on 2/19/19. Need to cancel and NEVER buy from them again!

Expresso Tech Response:

Hello, This order shipped and delivered under this tracking number: 774594054843 (FedEx). Expresso Tech.

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  • Jon Bolland

4 out of 5 eggs Good Customer Service

The description stated it was low profile, the low profile bracket was missing. They overnighted the bracket. Good after sale service.

Expresso Tech Response:

Hullo, Jon, we do thank you sincerely for the excellent review and rating of 5 Eggs you offered us - Expresso Tech

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  • Mike Burgard

4 out of 5 eggs Never shipped

Extremely slow to ship and respond to questions. Just shy of 1 month from my initial order date, and we have still not received the drives. I cancelled the order and got a refund from New Egg. Based on this experience, I would say avoid them if at all possible.

Expresso Tech Response:

The original shipment got lost by the carrier and we did issue refund...

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Waiting over 3 weeks for item, no communication, no help to resolve. Beware.

We placed an order over 3 weeks ago and had to contact this seller twice to see if anything was moving forward with the order. The item shows as shipped, but it has not been picked up by UPS. We are canceling our order because we can't wait any longer and are not getting any response from this seller. Beware, complete waste of time.

Expresso Tech Response:

Refunded...

1 out of 1 people found this review helpful. Did you? Yes No

  • Rick Schuren

4 out of 5 eggs Unfortunately there is no negative-star rating available to rate this vendor

I highly caution anyone considering an order from this vendor. Three items were ordered from this vendor through the Newegg Marketplace. All three items were received in opened, old, beat-up, resealed boxes, not as advertised. Part numbers on the boxes did not match the items that were contained inside, none of the items were what was ordered. Two of the items were functional, did not to bother with an RMA, but the third item was egregiously wrong, requiring an RMA. I have UPS proof of delivery of the RMA item, they claim they haven't received it, still waiting for refund.

Expresso Tech Response:

Refunded...

2 out of 2 people found this review helpful. Did you? Yes No

  • Andrew Earnhardt

4 out of 5 eggs Item Never Shipped

I had to order the item from another source as they never shipped the part. There was a tracking number but nothing ever populated beyond the initial transmit of shipping ticket.

Expresso Tech Response:

Hello Andrew, this tracking # 9405503699300236442826 shows that your package got delivered.

3 out of 3 people found this review helpful. Did you? Yes No

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Seller Profile: Expresso Tech