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Seller Profile: Fastparts

Fastparts

We are computer parts retailer

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Fastparts Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Fastparts
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Fastparts
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Fastparts will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Fastparts.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Fastparts will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 16 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Fast shipping. Item received as described. Thanks!!

Super fast and reliable. Item received as described and is working great! Thank you!!

Fastparts Response:

Dear Buyer, Thank you for taking the time to share your positive feedback. Your satisfaction is our top priority and we thank you for choosing to shop with us. Best regards

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  • Nicholas Lomax

4 out of 5 eggs Issued Return Label but Refused Return

I ordered this item not realizing it didn't include gateway/modem. Created a return through New Egg. Printed Label. Took to UPS store. Came home today, and the box was in front of my door stating that recipient refused delivery. Would not recommend risking a purchase that here if seller won't take it back.

Fastparts Response:

Dear Buyer, We're very sorry to hear about the return hassle with your order. We're investigating the refused delivery with our fulfillment center, and would be happy to facilitate a full refund in the meantime. Your understanding is highly appreciated. Best regards, Fastparts

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  • Barb

4 out of 5 eggs Love this brush!

My hairdresser introduced me to it, easy to use and works greatAND Great price too!

Fastparts Response:

Dear Buyer, Thank you for taking the time to share your positive feedback. Your satisfaction is our top priority and we thank you for choosing to shop with us. Best regards

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  • PAAD G.

4 out of 5 eggs Refused return even after granting RMA.

Not recommended.

Fastparts Response:

Dear Customer, We're deeply sorry for the inconvenience caused by the product, and we are doing our best to improve our services. If there's anything we can assist you with, please let us know. Best regards, Fastparts

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  • Luis V.

4 out of 5 eggs No issues at all

The card was accepted by the server without any issue, I installed on a DELL PowerEdge R720, no need to install any driver, or do any extra configuration except for the IP I already got prepare to assign to the server.

Fastparts Response:

Dear Buyer, Thank you for taking the time to share your positive feedback. Your satisfaction is our top priority and we are very grateful for your kind words. We look forward to doing business with you again and thank you for choosing to shop with us. Best regards, Fastparts

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  • Anonymous

4 out of 5 eggs Fast response

I'd recommend this seller. They answered my questions before shipping the ethernet card. It was shipped in a decent package that was well insulated from shock.

Fastparts Response:

Dear Buyer, Thank you for taking the time to share your positive feedback. Your satisfaction is our top priority and we are very grateful for your kind words. We look forward to doing business with you again and thank you for choosing to shop with us. Best regards, Fastparts

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  • Anonymous

4 out of 5 eggs

on time, but very slow

Fastparts Response:

Dear buyer, Thank you for your prompt reply. Should you require expedited shipping, please note that an additional fee will be applicable. Thank you.

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  • Anonymous

4 out of 5 eggs Great customer service

Although I received the incorrect touchscreen replacement part, the return and refund were made ver easy without any problem. I will definitely shop here again.

Fastparts Response:

Dear Buyer, Thank you for taking the time to share your positive feedback. Your satisfaction is our top priority and we are very grateful for your kind words. We look forward to doing business with you again and thank you for choosing to shop with us. Best regards, Fastparts

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs

Half a broken tablet

Fastparts Response:

Dear Buyer, Thank you for taking the time to share your positive feedback. Your satisfaction is our top priority and we are very grateful for your kind words. We look forward to doing business with you again and thank you for choosing to shop with us. Best regards, Fastparts

Did you find this review helpful? Yes No

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Seller Profile: Fastparts