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Seller Profile: Focus Camera

Focus Camera

Top five reasons to buy from Focus Camera Inc

1. Focus Camera, Inc. is a nationwide specialty on-line retailer, as well as a brick-and-mortar retail store, operating in the same New York neighborhood location for over 40 years. We have taken our consumer-oriented philosophy that has served us well in our local community, and expanded it to serve customers nationwide.

2. Customer Service is our #1 priority. We make customers; not just sales. Our customers are our investment. “Treat every customer as if they sign your paycheck…because they do.” This has been our credo, and it is for this reason that many of our orders are from repeat customers.

3. Focus Camera, Inc. carries a wide range of all brand-name photographic products, including digital cameras and camcorders, digital frames, printers; consumer electronics including televisions, MP3 players, headphones, DVD players, boom boxes; binoculars and telescopes; kitchen appliances, and many items for the home; assorted watches; video game consoles, game cartridges, and other toys; as well as a wide range of accessories for all these categories.

4. Our best advertisers are our satisfied customers, more than 400,000 strong, and growing daily. Our prices are very competitive. We sell only top-quality merchandise, and our customer service is second to none. Join our family of satisfied customers, and you will be glad you did.

5. Why take risks in dealing with unknown retailers – when you can buy from a trusted source with an excellent reputation spanning almost two generations! If you are satisfied with your purchase and our performance, tell your friends.



Focus Camera is a family owned and operated nationwide specialty on-line retailer. Our roots are in a brick-and-mortar retail, operating in the same New York neighborhood location for over 40 years. We have taken our consumer-oriented philosophy that has served us well in our local community, and expanded it to serve customers nationwide.

Customer Service is our #1 priority. We make customers; not just sales. Our customers are our investment. “Treat every customer as if they sign your paycheck…because they do.” This has been our credo, and it is for this reason that many of our orders are from repeat customers.

We carry a wide range of all brand-name photographic products, including digital cameras and camcorders, digital frames, and photo printers. In addition, we carry consumer electronics, optics equipment such as binoculars and telescopes, and some kitchen and home appliances.

Our prices are very competitive. We sell only top-quality merchandise, and our customer service is second to none. Join our family of satisfied customers, and you will be glad you did. In fact, our best advertisers are our satisfied customers, more than 400,000 strong, and growing daily.

Sincerely,

Abe B.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Focus Camera Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Focus Camera
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Focus Camera
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Focus Camera will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Focus Camera.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Focus Camera will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 1358 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Great Seller

Provided great service, shipping was accurate.

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  • Anonymous

4 out of 5 eggs Never get my items

I never get my items say was delivered but not. In my house. I email To the seller. And I never Get answers this was. My first. Order. From newegg I not recomend. For any one because support is not work

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  • Anonymous

4 out of 5 eggs

The first shipment was damaged in transit and the response seemed a little slow as they had the return for several days before there was a response as to next steps. In the end, I received my order in good shape in a fair amount of time. Happy with the purchase and satisfied with the service.

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  • Eric

4 out of 5 eggs Great product and great customer service

Item was packaged well and shipped fast. Ordered in the morning and it shipped that evening. Had a brief interaction with customer service regarding a concern after the sale and was pleasantly surprised by the response. Thank you Kaya and Focus Camera!

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  • Anonymous

4 out of 5 eggs Excellent experience!

Received product as described, on time, and in perfect condition. Highly recommend!

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  • Anonymous

4 out of 5 eggs Great product, easy purchase experience

Quick & easy purchase experience to get the laptop we wanted. Item came much earlier than expected which was nice. Came in a very large, oversized box with a non-descript "from" company name which was good (so it didn't look like a laptop was inside). Pretty pleased with how simple and easy it all was, and the computer works great. This is our second time buying a refurbished laptop from Newegg and we are satisfied.

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  • David

4 out of 5 eggs Very misleading & no response

What is pictured is NOT AT ALL what I received. I received 1/2 of what was pictured. It shows 8 speakers and I only received 4. I never received a reply to my email (to them directly and through Newegg customer service). Buyer Beware! Will never buy anything from this company again, very misleading!

Focus Camera Response:

Dear Valued Customer, We hope this email finds you well, and we want to thank you for choosing Focus Cameras Storefront on Newegg for your shopping needs. For ALL inquires regarding your order, product information, and returns please reach out to our customer service department. They can be reached in many ways during our standard operating hours. Focus Camera Customer Service: By LIVE CHAT on our website: https://www.focuscamera.com/ Our Live Chat hours of operation are: Mon - Thu: 9am-6pm EST. Fri: 9am-1pm EST. Sat-Sun: CLOSED By Phone: 1-800-221-0828 (ex:8202) or 1-800-221-8202 By Email: support@focuscamera.com **DISCLOSURE: the above email is a general email, thus; if you choose to email please create the email in the following format in order to route your request to the proper department. SUBJECT BAR: MUST CONTAIN THE FOLLOWING INFORMATION [NEWEGG ORDER: 1260451340 Standard Hours of operation are : MON - THURS: 9am-6pm EST FRI: 9am-1pm EST Sat-Sun: CLOSED **(please note: we are in eastern standard time)*** If you need more immediate direction on how to proceed with a request outside of our normal business hours, please refer to the link below directing you to our main website's FAQ page. https://www.focuscamera.com/faq >>In the FAQ section on Focus Camera website you can find answers to many topics such as:<< >>>Information on Orders<<< >>>Payments & Financing<<< >>>Shipping questions<<< >>>Returns<<< >>>Discounts and Rebates<<<

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  • Alan A.

4 out of 5 eggs

delivered earlier than predicted!

Focus Camera Response:

thanks for feedback! :)

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  • Joshua W.

4 out of 5 eggs Scam

Advertised Sony XM5. Sent XM4. I even contacted them before shipping the verify they were 5s.

Focus Camera Response:

Focus Camera thanks you for your recent purchase on Newegg!

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  • James M.

4 out of 5 eggs Satisfied

Prompt shipping, reasonable price, pristine retail packaging. Hopefully this vendor will have more things that I wish to purchase.

Focus Camera Response:

Focus Camera thanks you for your recent purchase on Newegg!

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Seller Profile: Focus Camera