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Seller Profile: Focus Memory

Focus Memory

We integrate global resources, take advantage of the advantages of the Internet, no traders make price differentials, products from factories to consumers. We offer the better price, so that buyers get the best products and services.
1. Vision
We support the World-class Premium Solutions Specialist in E-Commerce

2. Mission Statement
We are the motivated hardworking team, provides the product with premium value to our online customers including consumers and business partners. With handsome profitability for sustainable growth, we believe in hiring for the potentials, training for the skills, aiming for the growth and sharing for the rewards.

3.Why choose us
We can provide you the cross countries resources to fulfill your cross country needs.

4. We supply many products including RAM memeory,computer,automobile navigator, vacuum cleaner, Mp3/Mp4,security accessories,camera accessories,car accessories & Consumer Electronics, etc.High quality, reasonable prices, excellent customer service is our goal,we will try our best to serve customers.
We are always here to satisfy your needs,We proudly brand ourselves on fast shipping, lower price, and outstanding customer service.
We take joy in helping the people get the outdoor gear they want and need at a great price!

【 Customer Service】

You can purchase with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any neutral or bad feedback.Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)

【 About Shipping】
Most domestic orders are shipped via USPS Standard Shipping (China Post included & Canada Post). Most items leave our warehouse within 2 business days after we got your full payment. As soon as it ships, we inform you shipping details, including a tracking number. The delivery takes 10-24 business days based on your location. Please make sure you provide valid physical address when you check out.

【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.

Note: Since there is time difference, please contact us through Newegg message if you have any qustions(Click' Email This Seller'). Then we will get back to you soon.
Office hours: 8:00 AM-17:00 PM Pacific time. Mon-Sun. Office closes on Holidays.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

Focus Memory Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Focus Memory
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Focus Memory
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Focus Memory will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Focus Memory.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Focus Memory will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Focus Memory does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Focus Memory will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


4 out of 5 eggs Based on 10 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Ernie

4 out of 5 eggs Definitely not a US seller

Item stated shipped from US, it did NOT! Took weeks to arrive, not days like the item stated. When it did arrive, it didn't work and now I have to return it and order elsewhere. I definitely do not recommend this seller.

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  • J Allen

4 out of 5 eggs

The memory ordered was a perfect fit with no issues or problems. The delivery was made much faster than expected. Over all i will definitely use Newegg for any of my future needs, A good experience and a quality product!

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  • Anonymous

4 out of 5 eggs Long delivery and defective

Delivery took exceptionally long, and I received a defective product. I am returning the product and buying elsewhere

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  • Kenneth M.

4 out of 5 eggs Not the fastest shipment, but quality parts.

If you're not in a hurry to get the parts this seller is a great choice. My items arrived when there said they would, in great working order, and didn't cost as much as other retailers. The items were brand new, and sealed in their original antistatic bags, and immediately positively impacted the performance of my client's notebook.

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  • Anonymous

4 out of 5 eggs Fast shipping, good item!

I received the memory stick sooner than I expected, and best of all - it seems to have fixed the "blue screen" problem I was having with my laptop. I had no reason to contact seller, but I would sure recommend.

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  • Susan C.

4 out of 5 eggs Ended up ok

I waited a long time for the item to arrive and when it did it was the wrong part, not what I had ordered. I was able to get a refund but I had to put a lot of effort into doing that. They initially wanted me to pay for the return shipping, which I was not going to do since they sent me the wrong part. After a lot of back-and-forth I was able to resolve it for a full refund. The communication was good, as far as they were very responsive to my emails. This was all involving a third-party however Newegg was very helpful during the process.

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Seller Profile: Focus Memory